DUTY MANAGER (PAVILION BUKIT JALIL) – KUALA LUMPUR PAVILION SDN. BHD.
Role Summary
The Duty Manager is responsible for overseeing daily operations and ensuring a high level of customer service. This role involves managing staff, addressing inquiries, and maintaining safety and security standards in a dynamic environment.
Job Description
The Duty Manager plays a crucial role in the daily operations of Pavilion Bukit Jalil, serving as the primary contact for staff, tenants, and customers. The position requires a proactive approach to incident management and effective communication with various stakeholders.
Key Responsibilities:
- Conduct site patrols to identify health and safety issues.
- Address inquiries and complaints from staff, tenants, and customers.
- Manage front-of-house staff on a daily basis.
- Report incidents and issues to the management team.
- Ensure compliance with maintenance and security protocols.
- Foster a customer-focused environment.
- Collaborate with team members to resolve problems efficiently.
Job Requirements
Minimum 2 years of managerial experience
Strong communication skills
Proficient in MS Outlook, Word, Excel, and PowerPoint
Ability to produce accurate incident reports
Experience in a customer-facing environment
Flexibility to work shifts, weekends, and public holidays
Strong problem-solving skills
Ability to work independently
Quick Info
Company
KUALA LUMPUR PAVILION SDN. BHD.
Location
Kuala Lumpur
Salary
MYR 3500 - 5000
Skills Required
7 skills
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Required Skills
Communication
Problem-Solving
Customer Service
Incident Management
Team Management
Time Management
Attention To Detail
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