Exec I, Administration – Fuji Xerox Malaysia Sdn Bhd

The Exec I, Administration is responsible for providing timely and effective technical support for end-users. This role plays a crucial part in maintaining optimal performance and security compliance of IT assets within the organization.

In this position, you will engage in day-to-day technical support activities, troubleshooting various hardware and software issues while collaborating with the ICT team. You will also be responsible for the installation and maintenance of desktop computers and peripheral devices.

Key Responsibilities:

• Provide timely technical support for end-users onsite.
• Troubleshoot hardware, software, and connectivity issues.
• Install, configure, and upgrade desktop computers and laptops.
• Deploy devices to new joiners and collect returned devices from resigned staff.
• Perform routine maintenance, system updates, and security patches.
• Assist employees with software installations and application support.
• Maintain accurate IT asset records and service requests.
• Educate users on best practices and respond to requests professionally.
• Collaborate with the ICT team to resolve complex technical issues.
• Ensure compliance with ISMS policies and data security protocols.