Exec I, Administration – Fuji Xerox Malaysia Sdn Bhd

This role involves providing technical support to end-users by troubleshooting hardware, software, and connectivity issues. It includes installing and maintaining computer systems and peripheral devices, assisting with software applications, and ensuring compliance with data security policies. The position requires effective communication and collaboration within the ICT team to resolve technical problems and manage IT assets.

This role involves providing timely and effective technical support for end-users onsite, including troubleshooting hardware, software, and connectivity issues. The position requires installing, configuring, and upgrading desktop computers, laptops, and other peripheral devices, as well as deploying devices to new joiners and collecting returned devices from resigned staff. Routine maintenance, system updates, and security patches must be performed to ensure optimal performance and security compliance. The role also includes assisting employees with software installations and application support, maintaining accurate IT asset records, educating users on best practices, collaborating with the ICT team to resolve complex technical issues, ensuring compliance with ISMS policies and data security protocols, and responding professionally to user requests while maintaining clear communication during issue resolution.