Exec I, Inside Sales at Fuji Xerox Malaysia Sdn Bhd - Selangor

The Exec I, Inside Sales is responsible for providing technical support to end-users onsite. This role plays a crucial part in ensuring optimal device performance and compliance with security protocols within the organization.

In this role, you will engage in day-to-day technical support activities, including troubleshooting hardware and software issues, as well as performing routine maintenance on devices. You will work closely with employees to assist them with their IT needs in a collaborative environment.

Key Responsibilities:

• Provide technical support to end-users onsite.
• Troubleshoot issues with hardware, software, and connectivity.
• Install, configure, and upgrade desktop computers, laptops, and peripheral devices.
• Deploy devices to new employees and collect devices from departing staff.
• Perform routine maintenance, system updates, and security patches.
• Assist employees with software installations and application support.
• Maintain accurate IT asset records and service requests.
• Educate users on best practices for device usage.
• Collaborate with the ICT team for complex technical issues.
• Ensure adherence to information security management system (ISMS) policies.