Exec I, Inside Sales – Fuji Xerox Malaysia Sdn Bhd

The Exec I, Inside Sales role involves providing technical support to end-users by troubleshooting hardware, software, and connectivity issues. The position includes installing and maintaining desktop and laptop computers, peripheral devices, and ensuring compliance with security protocols. The role also involves assisting employees with software support and maintaining IT asset records.

The Exec I, Inside Sales role involves providing technical support to end-users onsite, including troubleshooting issues with hardware, software, and connectivity. The position includes installing, configuring, and upgrading desktop computers, laptops, and peripheral devices, as well as deploying devices to new employees and collecting devices from staff who have resigned. Responsibilities also include performing routine maintenance, system updates, and security patches to ensure optimal device performance and compliance with security protocols. The role requires assisting employees with software installations and application support, maintaining IT asset records, educating users on best practices, collaborating with the ICT team for complex issues, and ensuring adherence to information security management system (ISMS) policies.