Exec II, Business Solution and Services Operations – Fuji Xerox Malaysia Sdn Bhd
Role Summary
The Exec II, Business Solution and Services Operations is responsible for providing timely and effective technical support for end-users. This role plays a crucial part in ensuring optimal device performance and security compliance within the organization.
Job Description
In this position, you will engage in day-to-day technical support activities, addressing hardware, software, and connectivity issues for end-users. You will also be involved in the installation, configuration, and maintenance of desktop computers and peripheral devices.
Key Responsibilities:
- Provide technical support for end-users onsite.
- Address hardware, software, and connectivity issues effectively.
- Install, configure, and upgrade desktop computers and laptops.
- Deploy devices to new joiners and collect devices from resigned staff.
- Perform routine maintenance, system updates, and security patches.
- Assist employees with software installations and application support.
- Maintain accurate IT asset records and documentation.
- Educate users on best practices for device usage.
- Collaborate with ICT team members to resolve complex issues.
- Ensure compliance with ISMS policies and data security protocols.
Job Requirements
Basic technical knowledge of computer hardware and software.
Ability to troubleshoot and resolve technical issues effectively.
Good communication skills to interact with end-users and IT team members.
Attention to detail for maintaining accurate records and documentation.
Familiarity with IT security policies and best practices.
Capability to perform routine maintenance and system updates.
Teamwork skills to collaborate with ICT team members.
Quick Info
Company
Fuji Xerox Malaysia Sdn Bhd
Location
Selangor
Salary
—
Skills Required
7 skills
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Required Skills
Technical Support
Troubleshooting
Communication
Attention To Detail
IT Security
Team Collaboration
Customer Service
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