Exec I, Service Delivery Management – Fuji Xerox Malaysia Sdn Bhd

The Exec I, Service Delivery Management is responsible for providing timely and effective technical support for end-users onsite. This role plays a crucial part in ensuring smooth operations by addressing hardware, software, and connectivity issues while maintaining professional communication with users.

In this role, you will engage in day-to-day technical support activities, assisting end-users with various IT-related issues in a dynamic work environment. You will be responsible for troubleshooting, maintaining, and upgrading devices to ensure optimal performance.

Key Responsibilities:

• Provide timely and effective technical support to end-users onsite.
• Install, configure, and upgrade desktop computers, laptops, and peripheral devices.
• Deploy devices to new joiners and collect returned devices from resigned staff.
• Perform routine maintenance, system updates, and security patches on end-user devices.
• Assist employees with software installations, updates, and application support.
• Maintain accurate records of IT assets, service requests, and issue resolution.
• Educate users on hardware and software best practices.
• Collaborate with ICT team members to escalate and resolve complex technical issues.
• Ensure compliance with ISMS policies and data security protocols.
• Maintain professional communication with users throughout issue resolution.