Exec I, Service Delivery Management – Fuji Xerox Malaysia Sdn Bhd

This role involves providing technical support to end-users onsite, including troubleshooting hardware, software, and connectivity issues. The position includes installing, configuring, and maintaining computers and peripheral devices, assisting staff with software and application support, and ensuring compliance with security protocols.

The Exec I, Service Delivery Management is responsible for providing timely and effective technical support for end-users onsite, including troubleshooting hardware, software, and connectivity issues. This role involves installing, configuring, and upgrading desktop computers, laptops, and other peripheral devices, deploying devices to new joiners, collecting returned devices from resigned staff, and performing routine maintenance, system updates, and security patches on end user devices. The position requires assisting employees with software installations, updates, and application support, maintaining accurate records of IT assets and service activities, educating users on best practices for hardware and software use, collaborating with the ICT team to resolve complex technical issues, ensuring compliance with ISMS policies and data security protocols, and maintaining professional communication with users throughout issue resolution.