Exec II, Accounts – Fuji Xerox Malaysia Sdn Bhd

The Exec II, Accounts is responsible for providing timely and effective technical support for end-users. This role plays a crucial part in maintaining the operational efficiency of IT systems and ensuring user satisfaction through effective troubleshooting and support.

In this role, you will engage in day-to-day technical support activities, addressing hardware, software, and connectivity issues for end-users. You will work closely with the ICT team to ensure seamless operations and compliance with data security protocols.

Key Responsibilities:

• Provide technical support for hardware, software, and connectivity issues.
• Install, configure, and upgrade desktop computers, laptops, and peripheral devices.
• Deploy and collect devices from staff as needed.
• Perform routine maintenance, system updates, and security patches.
• Assist with software installations and application support.
• Maintain accurate records of IT assets and service requests.
• Educate users on best practices for hardware and software use.
• Collaborate with ICT teams to escalate and resolve technical issues.