Exec II, Service Delivery Management – Fuji Xerox Malaysia Sdn Bhd

The Exec II, Service Delivery Management role involves providing technical support to end-users onsite by troubleshooting hardware, software, and connectivity issues, as well as installing and maintaining devices. The position also includes tasks related to system updates, security compliance, software support, record keeping, user education, and collaboration with the ICT team.

The Exec II, Service Delivery Management is responsible for providing timely and effective technical support for end-users onsite. This includes troubleshooting hardware, software, and connectivity issues, installing, configuring, and upgrading devices, and deploying equipment to new employees as well as collecting devices from departing staff. The role also involves performing routine maintenance, system updates, and security patches to maintain optimal device performance and security compliance. Additionally, the position requires assisting employees with software installations and application support, maintaining accurate IT asset and service records, educating users on best practices, collaborating with the ICT team to resolve complex issues, ensuring compliance with ISMS policies and data security protocols, and communicating professionally with users to guide them in preventing future technical problems.