Executive - Customer Experience and Engagement at Sunway Berhad - Selangor

The Executive - Customer Experience and Engagement is responsible for managing the Care+ Service Hub to ensure customer inquiries are addressed promptly. This role involves acting as a liaison between customers and service providers, facilitating smooth communication and issue resolution.

In this role, you will oversee daily operations at the Care+ Service Hub, ensuring that customer inquiries and service orders are handled efficiently. You will work in a dynamic environment that emphasizes customer satisfaction and operational excellence.

Key Responsibilities:

• Manage customer inquiries and ensure timely responses.
• Coordinate with service providers to resolve customer issues.
• Maintain operational standards and service quality.
• Assist in the expansion of services offered to customers.
• Monitor and report on service performance metrics.
• Train and support team members in customer service protocols.
• Foster a customer-oriented culture within the team.