Executive – Sunway Berhad
Role Summary
The Executive - Customer Experience and Engagement is responsible for managing the Care+ Service Hub to ensure customer inquiries are addressed promptly. This role involves acting as a liaison between customers and service providers, facilitating smooth communication and issue resolution.
Job Description
In this role, you will oversee daily operations at the Care+ Service Hub, ensuring that customer inquiries and service orders are handled efficiently. You will work in a dynamic environment that emphasizes customer satisfaction and operational excellence.
Key Responsibilities:
- Manage customer inquiries and ensure timely responses.
- Coordinate with service providers to resolve customer issues.
- Maintain operational standards and service quality.
- Assist in the expansion of services offered to customers.
- Monitor and report on service performance metrics.
- Train and support team members in customer service protocols.
- Foster a customer-oriented culture within the team.
Job Requirements
1 to 2 years of relevant experience in Customer Service or related fields.
Fresh graduates are encouraged to apply.
Proficient in Microsoft Office and technology systems.
Strong customer-oriented mindset with excellent communication skills.
Ability to work independently and as part of a team.
Willingness to learn and adapt.
Attention to detail and professionalism.
Quick Info
Company
Sunway Berhad
Location
Selangor
Salary
—
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem Solving
Teamwork
Microsoft Office
Adaptability
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