Executive, Customer Service – Carsome
Role Summary
The Executive, Customer Service is responsible for engaging with potential customers to facilitate car bookings. This role plays a crucial part in enhancing customer satisfaction and promoting ongoing services and promotions.
Job Description
In this role, you will be making outbound calls to potential customers from CARSOME’s database, persuading them to book payments for cars. You will provide accurate information about our services, handle customer inquiries, and ensure high satisfaction levels.
Key Responsibilities:
- Make outbound calls to potential customers.
- Persuade customers to book payments for cars.
- Provide accurate information about services offered.
- Handle customer inquiries effectively.
- Inform customers about ongoing promotions.
- Reschedule canceled appointments.
- Maintain detailed records of customer interactions.
Job Requirements
High school qualification or equivalent.
Minimum 1 year of experience in telemarketing or sales.
Strong communication skills in English and Bahasa Malaysia.
Ability to work in a fast-paced environment.
Positive, sales-oriented mindset.
Integrity and professionalism.
Willingness to work weekends and public holidays.
Immediate availability is a plus.
Quick Info
Company
Carsome
Location
Selangor
Salary
MYR 2500 - 3500
Skills Required
7 skills
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Required Skills
Communication
Sales
Customer Service
Problem Solving
Time Management
Persuasion
Record Keeping
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