Executive – Sunway Berhad
Role Summary
The Executive - Customer Services (Property Vacant Possession & Defect Management) is responsible for managing purchaser queries and complaints, ensuring high customer satisfaction. This role involves conducting inspections and coordinating defect resolutions, contributing significantly to the overall customer experience in property management.
Job Description
In this role, the Executive will engage with customers daily, addressing their concerns and ensuring their needs are met effectively. The work environment is dynamic, requiring strong multitasking abilities and effective communication with various stakeholders.
Key Responsibilities:
- Manage purchaser queries and complaints to ensure high customer satisfaction.
- Conduct pre-delivery inspections of properties.
- Coordinate with contractors for timely defect resolution.
- Maintain accurate records of inspections and communications.
- Provide updates and feedback to customers regarding their concerns.
- Collaborate with internal teams to enhance service delivery.
- Identify areas for improvement in customer service processes.
Job Requirements
Diploma or Degree in Property Management, Real Estate, or related fields.
Minimum 1 to 2 years of experience in property development customer service.
Basic understanding of building construction and inspection processes.
Strong communication and interpersonal skills.
Detail-oriented with good organizational skills.
Quick Info
Company
Sunway Berhad
Location
Selangor
Salary
—
Skills Required
7 skills
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Required Skills
Customer Service
Communication
Problem Solving
Time Management
Attention To Detail
Interpersonal Skills
MS Office Proficiency
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