Executive - Customer Services (Property Vacant Possession & Defect Management) at Sunway Berhad - Selangor

The Executive - Customer Services (Property Vacant Possession & Defect Management) is responsible for managing purchaser queries and complaints, ensuring high customer satisfaction. This role involves conducting inspections and coordinating defect resolutions, contributing significantly to the overall customer experience in property management.

In this role, the Executive will engage with customers daily, addressing their concerns and ensuring their needs are met effectively. The work environment is dynamic, requiring strong multitasking abilities and effective communication with various stakeholders.

Key Responsibilities:

• Manage purchaser queries and complaints to ensure high customer satisfaction.
• Conduct pre-delivery inspections of properties.
• Coordinate with contractors for timely defect resolution.
• Maintain accurate records of inspections and communications.
• Provide updates and feedback to customers regarding their concerns.
• Collaborate with internal teams to enhance service delivery.
• Identify areas for improvement in customer service processes.