Executive - Customer Services (Property Vacant Possession & Defect Management) – Sunway Berhad
Role Summary
The Executive - Customer Services (Property Vacant Possession & Defect Management) is responsible for managing purchaser queries and complaints, ensuring high customer satisfaction. This role involves conducting inspections and coordinating defect resolutions, contributing significantly to the overall customer experience in property management.
Job Description
In this role, the Executive will engage with customers daily, addressing their concerns and ensuring their needs are met effectively. The work environment is dynamic, requiring strong multitasking abilities and effective communication with various stakeholders.
Key Responsibilities:
- Manage purchaser queries and complaints to ensure high customer satisfaction.
- Conduct pre-delivery inspections of properties.
- Coordinate with contractors for timely defect resolution.
- Maintain accurate records of inspections and communications.
- Provide updates and feedback to customers regarding their concerns.
- Collaborate with internal teams to enhance service delivery.
- Identify areas for improvement in customer service processes.
Job Requirements
Diploma or Degree in Property Management, Real Estate, or related fields.
Minimum 1 to 2 years of experience in property development customer service.
Basic understanding of building construction and inspection processes.
Strong communication and interpersonal skills.
Detail-oriented with good organizational skills.
Quick Info
Company
Sunway Berhad
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem Solving
Time Management
Attention To Detail
Interpersonal Skills
MS Office Proficiency
Executive - Customer Services (Property Vacant Possession & Defect Management) - Frequently Asked Questions
What is the salary for a Executive - Customer Services (Property Vacant Possession & Defect Management) at Sunway Berhad in Selangor?
Sunway Berhad has not disclosed the salary for this role. Executive - Customer Services (Property Vacant Possession & Defect Management) positions in Selangor typically pay RM800–RM10,000 per month, based on the 19 comparable vacancies currently listed on SuperJobs.
Where is this Executive - Customer Services (Property Vacant Possession & Defect Management) job located?
This Executive - Customer Services (Property Vacant Possession & Defect Management) position is based in Selangor, Malaysia. This role is fully on-site.
What qualifications do I need for this Executive - Customer Services (Property Vacant Possession & Defect Management) role?
Sunway Berhad is looking for Diploma or Degree in Property Management, Real Estate, or related fields.; Minimum 1 to 2 years of experience in property development customer service.; Basic understanding of building construction and inspection processes..
How do I apply for this Executive - Customer Services (Property Vacant Possession & Defect Management) job at Sunway Berhad?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-03.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
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- Submit your application as soon as possible to increase your chances
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