Membership Executive – Sunway Berhad
Role Summary
The Membership Executive is responsible for managing the entire membership process and ensuring excellent customer service and member engagement. This role involves overseeing membership activations and driving retention through effective communication and engagement activities.
Job Description
As a Membership Executive, you will engage with members daily, ensuring a seamless experience through effective front desk operations and support for member inquiries. You will work in a dynamic environment that prioritizes customer satisfaction and member retention.
Key Responsibilities:
- Manage membership activations and ensure accurate record-keeping.
- Drive member retention through effective communication and engagement activities.
- Handle front desk operations and support member inquiries.
- Ensure a seamless experience for all members.
- Collaborate with team members to enhance member engagement strategies.
- Monitor membership trends and provide feedback for improvement.
- Assist in organizing member events and activities.
Job Requirements
Degree in Business Administration, Hospitality, Marketing, or related field.
Prior experience in membership management, customer service, or hospitality is an advantage.
Strong communication and interpersonal skills with a customer-first mindset.
Proficient in MS Office; familiarity with IFCA or membership systems is an added advantage.
Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
Quick Info
Company
Sunway Berhad
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Customer Service
Membership Management
Communication
Interpersonal Skills
Organizational Skills
MS Office Proficiency
Detail-Oriented
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