Front Office Agent – Marriott International

The Front Office Agent position involves managing guest check-ins, check-outs, room assignments, billing, and payment processing. The role includes coordinating with staff, handling guest requests, and performing administrative duties while adhering to company policies and service standards.

The Front Office Agent is responsible for managing guest check-ins and check-outs, room assignments, and related requests while ensuring accurate billing and secure payment processing. This role involves coordinating with various staff such as Housekeeping, maintaining communication with guests regarding their requests and concerns, and managing administrative tasks like operating the telephone switchboard and handling daily reports. The position requires adherence to company policies and quality standards, as well as delivering exceptional service aligned with the company’s hospitality standards.