Front Office Agent – Marriott International
Role Summary
The Front Office Agent is responsible for managing guest check-ins and check-outs, room assignments, and related requests. This role plays a crucial part in ensuring a seamless guest experience while adhering to the company's hospitality standards.
Job Description
In this role, you will engage with guests upon arrival and departure, ensuring their needs are met and providing exceptional service throughout their stay. You will collaborate with various departments to maintain smooth operations and address guest inquiries effectively.
Key Responsibilities:
- Manage guest check-ins and check-outs efficiently.
- Coordinate room assignments and handle related requests.
- Ensure accurate billing and secure payment processing.
- Maintain communication with guests regarding their requests and concerns.
- Collaborate with Housekeeping and other staff to ensure guest satisfaction.
- Operate the telephone switchboard and manage daily reports.
- Adhere to company policies and quality standards in all interactions.
Job Requirements
High school diploma or G.E.D. equivalent is preferred.
No prior related work experience is required.
Strong communication skills with clear and professional language.
Ability to follow company policies and maintain confidentiality.
Commitment to delivering high-quality customer service in a hospitality environment.
Quick Info
Company
Marriott International
Location
Kedah
Salary
—
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Teamwork
Problem Solving
Time Management
Attention To Detail
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