GM, Business Solution – Fuji Xerox Malaysia Sdn Bhd
Role Summary
The GM, Business Solution is responsible for providing timely and effective technical support to end-users. This role plays a crucial part in ensuring optimal device performance and user education within the organization.
Job Description
In this role, you will engage in day-to-day technical support activities, addressing hardware, software, and connectivity issues for end-users onsite. You will also be involved in the installation, configuration, and maintenance of desktop and peripheral devices, contributing to a seamless work environment.
Key Responsibilities:
- Provide timely technical support to end-users for hardware, software, and connectivity issues.
- Install, configure, and upgrade desktop computers, laptops, and peripheral devices.
- Manage device deployment for new and resigned employees.
- Perform routine maintenance and updates to ensure optimal device performance.
- Educate users on best practices for device usage and software applications.
- Maintain accurate records of IT assets and service activities.
- Collaborate with ICT teams to resolve complex technical issues.
Job Requirements
Strong troubleshooting skills for hardware, software, and connectivity issues.
Experience in device deployment and collection for staff changes.
Knowledge of routine maintenance, system updates, and security patches.
Ability to assist employees with software installations and updates.
Understanding of ISMS policies and data security protocols.
Strong communication skills for user education and support.
Quick Info
Company
Fuji Xerox Malaysia Sdn Bhd
Location
Selangor
Salary
—
Skills Required
7 skills
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Required Skills
Troubleshooting
Device Deployment
Technical Support
User Education
Collaboration
Communication
Maintenance
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