Group policy administration at Cognizant Malaysia - Kuala Lumpur
Role Summary
The Group Policy Administration Senior Advisor is responsible for overseeing complex individual policy administration tasks. This role plays a critical part in ensuring accurate processing of customer records and policy issues while managing day-to-day activities and guiding junior team members.
Job Description
In this role, you will handle complex policy administration tasks independently, ensuring timely and accurate processing of customer records. You will also support quality assurance and collaborate with leadership to monitor work volumes and resolve escalated issues effectively.
Key Responsibilities:
- Oversee complex individual policy administration tasks.
- Ensure accurate and timely processing of customer records.
- Manage day-to-day policy administration activities for complex cases.
- Provide guidance and support to junior team members.
- Collaborate with leadership to monitor work volumes.
- Resolve escalated issues with advanced knowledge of insurance operations.
- Support quality assurance initiatives.
Job Requirements
3 - 5 years relevant experience in policy administration or premium collection in medical/insurance areas.
Strong understanding of customer allegations, including those in Chinese/Cantonese.
Good awareness of risk control and ability to work independently.
Effective problem-solving and collaboration skills.
Good time management skills.
Ability to work under pressure.
Accountable.
Quick Info
Company
Cognizant Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Policy Administration
Insurance Operations
Customer Service
Problem Solving
Time Management
Collaboration
Risk Control
Group policy administration Salary at Cognizant Malaysia
Cognizant Malaysia has not disclosed the salary for this role.
How to Apply for This Group policy administration Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Cognizant Malaysia asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-08, so apply early.
Group policy administration - Frequently Asked Questions
What is the salary for a Group policy administration at Cognizant Malaysia in Kuala Lumpur?
Cognizant Malaysia has not disclosed the salary for this role.
Where is this Group policy administration job located?
This Group policy administration position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Group policy administration role?
Cognizant Malaysia is looking for 3 - 5 years relevant experience in policy administration or premium collection in medical/insurance areas.; Strong understanding of customer allegations, including those in Chinese/Cantonese.; Good awareness of risk control and ability to work independently..
How do I apply for this Group policy administration job at Cognizant Malaysia?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-08.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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