Group policy administration – Cognizant Malaysia

The Group Policy Administration Senior Advisor is responsible for overseeing complex individual policy administration tasks. This role plays a critical part in ensuring accurate processing of customer records and policy issues while managing day-to-day activities and guiding junior team members.

In this role, you will handle complex policy administration tasks independently, ensuring timely and accurate processing of customer records. You will also support quality assurance and collaborate with leadership to monitor work volumes and resolve escalated issues effectively.

Key Responsibilities:

• Oversee complex individual policy administration tasks.
• Ensure accurate and timely processing of customer records.
• Manage day-to-day policy administration activities for complex cases.
• Provide guidance and support to junior team members.
• Collaborate with leadership to monitor work volumes.
• Resolve escalated issues with advanced knowledge of insurance operations.
• Support quality assurance initiatives.