Group policy administration – Cognizant Malaysia

The Senior Advisor in Group Policy Administration manages complex individual policy administration tasks and leads a team. The role involves overseeing policy processing, guiding junior members, supporting quality assurance, and collaborating with leadership to handle escalated issues in insurance operations.

The Senior Advisor in Group Policy Administration is responsible for overseeing complex individual policy administration tasks, ensuring accurate and timely processing of customer records and policy issues. This role involves managing day-to-day policy administration activities for complex cases independently, providing guidance to junior team members, supporting quality assurance, and collaborating with leadership to monitor work volumes and resolve escalated issues effectively with advanced knowledge of insurance operations.