Guest Experience Executive at Marriott International - Kuala Lumpur

The Guest Experience Executive is responsible for ensuring a seamless check-in process for guests. This role significantly impacts guest satisfaction by providing exceptional service and support in a dynamic hospitality environment.

In this role, you will manage all aspects of guest check-ins, including verifying identities and processing payments. You will also assist in training staff and maintaining high-quality service standards.

Key Responsibilities:

• Process guest check-ins and verify guest identity.
• Assign rooms and issue room keys to guests.
• Set up accurate guest accounts and secure payments.
• Compile reports related to guest services and transactions.
• Accommodate guest requests and address any concerns.
• Assist management in training and supporting employees.
• Maintain confidentiality of guest information and transactions.