Guest Experience Expert – Marriott International
Marriott International
Hospitality
Role Summary
The Guest Experience Expert is responsible for assisting guests throughout their stay to ensure a memorable visit. The role involves providing various services while maintaining a safe, professional, and supportive environment in compliance with company policies and quality standards.
Job Description
The Guest Experience Expert role focuses on creating a memorable and unique experience for guests throughout their entire stay. This involves delivering a variety of services such as processing operational needs, addressing guest requests, completing reports, sharing local highlights, and assisting with guest luggage. The position requires active movement and hands-on work while maintaining a safe and professional environment in compliance with company policies and quality standards.
Job Requirements
High school diploma or G.E.D. equivalent.
Ability to stand, sit, or walk for extended periods and navigate narrow, confined, or elevated spaces as well as stairs and service ramps.
Capability to move, lift, carry, push, pull, and place objects up to 50 pounds without assistance and up to 100 pounds with assistance.
Willingness to perform physical tasks including bending, twisting, pulling, and stooping.
Strong communication skills to provide a friendly and approachable environment for guests.
Commitment to following company policies and procedures, maintaining confidentiality, and protecting company assets.
Ability to uphold quality standards and maintain a professional uniform, appearance, and communication.
Quick Info
Company
Marriott International
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Guest Experience
Customer Service
Communication
Physical Stamina
Safety Compliance
Operational Support
Teamwork
Quality Standards Maintenance
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