Guest Experience Supervisor(FO) – Marriott International

The Guest Experience Supervisor at Sheraton Johor Bahru oversees the guest check-in process, manages guest accounts, and ensures quality and safety standards are met. The role involves supporting guest requests, training employees, and maintaining professionalism and confidentiality.

The Guest Experience Supervisor at Sheraton Johor Bahru is responsible for overseeing the guest check-in process, verifying guest identity and payment methods, assigning rooms, and issuing room keys. The role involves managing guest accounts, ensuring accurate billing, processing payments, and maintaining daily reports. The supervisor also supports guest requests, communicates effectively with guests and staff, and ensures adherence to quality and safety standards. Additionally, this position involves training, motivating, and coaching employees, fostering positive team relationships, and maintaining confidentiality and professionalism.