Guest Experience Supervisor(FO)-Sheraton Johor Bahru at Marriott International
This job is no longer accepting applications.
It was posted on 21 May 2026 and has passed its 30-day listing period. See open Guest Experience Expert jobs.
Role Summary
The Guest Experience Supervisor is responsible for overseeing the guest check-in process and ensuring a high level of guest satisfaction. This role plays a crucial part in managing guest accounts and supporting the overall guest experience at Sheraton Johor Bahru.
Job Description
The Guest Experience Supervisor at Sheraton Johor Bahru engages in daily operations to ensure a seamless check-in process and exceptional service delivery. This position requires effective communication with guests and staff while maintaining quality and safety standards.
Key Responsibilities:
- Oversee the guest check-in process and verify guest identity.
- Assign rooms and issue room keys to guests.
- Manage guest accounts and ensure accurate billing.
- Process payments and maintain daily reports.
- Support guest requests and address service needs.
- Communicate effectively with guests and staff.
- Train, motivate, and coach employees to foster a positive team environment.
Job Requirements
High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
At least 1 year of supervisory experience.
Ability to communicate clearly and professionally.
Basic computer and POS system skills.
Guest Experience Supervisor(FO)-Sheraton Johor Bahru - Frequently Asked Questions
What is the salary for a Guest Experience Supervisor(FO)-Sheraton Johor Bahru at Marriott International in Johor?
Marriott International has not disclosed the salary for this role. Guest Experience Supervisor(FO)-Sheraton Johor Bahru positions in Johor typically pay RM2,300–RM2,300 per month, based on the 11 comparable vacancies currently listed on SuperJobs.
Where is this Guest Experience Supervisor(FO)-Sheraton Johor Bahru job located?
This Guest Experience Supervisor(FO)-Sheraton Johor Bahru position is based in Johor, Malaysia. This role is fully on-site.
What qualifications do I need for this Guest Experience Supervisor(FO)-Sheraton Johor Bahru role?
Marriott International is looking for High school diploma or G.E.D. equivalent.; At least 1 year of related work experience.; At least 1 year of supervisory experience..
How do I apply for this Guest Experience Supervisor(FO)-Sheraton Johor Bahru job at Marriott International?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Marriott International
Location
Johor
Salary
Undisclosed
Skills Required
6 skills
Required Skills
Guest Experience Supervisor(FO)-Sheraton Johor Bahru Salary at Marriott International
Marriott International has not disclosed the salary for this role. Guest Experience Supervisor(FO)-Sheraton Johor Bahru positions in Johor typically pay RM2,300–RM2,300 per month, based on the 11 comparable vacancies currently listed on SuperJobs.
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