Guest Experience Supervisor(FO) – Marriott International
Role Summary
The Guest Experience Supervisor is responsible for overseeing the guest check-in process and ensuring a high level of guest satisfaction. This role plays a crucial part in managing guest accounts and supporting the overall guest experience at Sheraton Johor Bahru.
Job Description
The Guest Experience Supervisor at Sheraton Johor Bahru engages in daily operations to ensure a seamless check-in process and exceptional service delivery. This position requires effective communication with guests and staff while maintaining quality and safety standards.
Key Responsibilities:
- Oversee the guest check-in process and verify guest identity.
- Assign rooms and issue room keys to guests.
- Manage guest accounts and ensure accurate billing.
- Process payments and maintain daily reports.
- Support guest requests and address service needs.
- Communicate effectively with guests and staff.
- Train, motivate, and coach employees to foster a positive team environment.
Job Requirements
High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
At least 1 year of supervisory experience.
Ability to communicate clearly and professionally.
Basic computer and POS system skills.
Quick Info
Company
Marriott International
Location
Johor
Salary
—
Skills Required
6 skills
Click to submit your application
Required Skills
Communication
Customer Service
Team Leadership
Problem Solving
Attention To Detail
Time Management
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances