Insurance Operation Senior Analyst – Accenture Malaysia

The Insurance Operation Senior Analyst is responsible for managing resources, processes, and people to achieve operational goals. This role plays a critical part in ensuring the delivery of service level agreements while fostering team development and compliance with regulatory standards.

In this role, you will oversee daily operations, monitor key performance indicators, and manage escalations to ensure optimal service delivery. You will also prepare performance reports and support team development through regular feedback and reviews.

Key Responsibilities:

• Manage resources and processes to achieve operational goals.
• Monitor and analyze team KPIs such as productivity and quality scores.
• Handle escalations from internal and external customers.
• Prepare timely performance reports for stakeholders.
• Set goals and provide regular feedback to team members.
• Ensure compliance with governance and regulatory standards.
• Develop and implement people development plans.
• Maintain and update essential work documents.
• Initiate and execute process improvements.
• Motivate staff to achieve organizational goals.