Role Summary
Senior-level analyst providing specialized support in insurance underwriting and claims processing. Responsible for leading process improvements, mentoring junior staff, and ensuring operational excellence and compliance.
Job Description
The Insurance Operations Analyst (SME) is a senior-level role focused on leveraging deep expertise in insurance underwriting and claims processing. You will provide specialized support to the team, lead process improvement initiatives, and maintain standard operating procedures. Key tasks include managing complex policy transactions, collaborating with cross-functional teams, and mentoring junior staff to ensure adherence to service level agreements and regulatory standards.
Job Requirements
Bachelor’s degree, Post Graduate Diploma, or Professional Degree in any field.
2–4 years of experience as a Subject Matter Expert in insurance underwriting or claims.
Strong expertise in insurance products and underwriting guidelines.
Proficiency in written and spoken English.
Excellent problem-solving and interpersonal communication skills.
Ability to lead and mentor junior team members.
Experience in Business Process Outsourcing (BPO) or Shared Services is preferred.
Familiarity with industry regulations and service level agreements.
Quick Info
Company
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Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
Required Skills
Insurance Underwriting
Claims Processing
Process Improvement
Stakeholder Management
Mentorship
Business Process Outsourcing
Performance Analytics
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