Intern, Customer Happiness – ZUS COFFEE
Role Summary
The Intern, Customer Happiness is responsible for enhancing customer satisfaction through effective communication and complaint resolution. This role involves collaborating with team members to improve service standards while gaining valuable experience in a dynamic work environment.
Job Description
As an Intern in Customer Happiness, you will engage with customers daily, ensuring their inquiries and concerns are addressed promptly. You will work closely with the team to maintain high service standards and contribute to various projects.
Key Responsibilities:
- Manage customer interactions and ensure timely responses.
- Resolve customer complaints efficiently and effectively.
- Maintain accurate records of customer communications.
- Adhere to established communication guidelines.
- Collaborate with team members to enhance service quality.
- Learn about product offerings to assist customers better.
- Contribute to special projects as assigned by supervisors.
Job Requirements
Currently pursuing or recently completed a diploma/degree in Business Management, Communication, Hospitality, or related fields.
Experience in customer service, retail, or administrative roles.
Strong communication skills (verbal and written).
Basic problem-solving skills.
Familiarity with MS Office or other relevant software.
Ability to multitask and work in a fast-paced environment.
Proactive and self-motivated with a positive attitude.
Quick Info
Company
ZUS COFFEE
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Customer Service
Communication
Problem-Solving
MS Office
Multitasking
Team Collaboration
Interpersonal Skills
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