Intern, Desktop Support – AirAsia
Role Summary
The Intern, Desktop Support is responsible for supporting daily IT operations and managing equipment deployment. This role involves resolving incident tickets, maintaining equipment stores, and providing technical guidance to users in a dynamic work environment.
Job Description
As a Desktop Support Intern at AirAsia, you will engage in daily IT operations, ensuring smooth equipment deployment and setup. You will collaborate with internal support teams and assist users with technical issues while adhering to company policies.
Key Responsibilities:
- Manage equipment deployment and setup.
- Resolve incident tickets within SLAs.
- Maintain equipment stores and inventory.
- Record assets in the Good Acceptance Form.
- Liaise with internal support teams for issue resolution.
- Provide technical guidance to users.
- Perform ad-hoc tasks as assigned by superiors.
- Travel or relocate based on operational needs.
Job Requirements
Currently pursuing a degree or diploma in Computer Science or Information Technology.
Strong technical foundation with analytical and problem-solving skills.
Highly detail-oriented and organized.
Ability to work independently and under pressure.
Willingness to travel or relocate as needed.
Strong desire to learn and build a career in IT support.
Quick Info
Company
AirAsia
Location
Kuala Lumpur
Salary
—
Incentive / Bonus
Performance-based learning opportunities and professional development
Skills Required
7 skills
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Required Skills
Technical Support
Problem Solving
Analytical Skills
Attention To Detail
Organizational Skills
Communication
Team Collaboration
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