IT Service Management Analyst (Mandarin/Cantonese) – Accenture Malaysia
Accenture Malaysia
Technology-Hardware
Role Summary
The IT Service Management Analyst (Mandarin/Cantonese) role involves supporting customers by managing technical support issues and building strong customer relationships. The position requires coordination with engineers to resolve complex issues and provide insights into operational health for a specific portfolio of accounts.
Job Description
The IT Service Management Analyst (Mandarin/Cantonese) role focuses on building trusted relationships with customers to support and improve their experience. This role involves coordinating with Customer Service Support engineers to manage complex technical reactive support issues for a designated portfolio of accounts while acting as the Customer Advocate to facilitate issue resolution and provide operational health insights.
Job Requirements
Strong communication skills in Mandarin and Cantonese.
Ability to build and foster strong customer relationships.
Knowledgeable in IT service management processes and technical products such as Windows, Azure, or Cloud technologies.
Capable of managing incident reporting, trending, and escalation handling.
Proactive in acknowledging and responding to customer requests and anticipating risks.
Skilled in working with engineers to investigate issues and understand root causes.
Customer-focused with the ability to represent the customer's business impact and ensure satisfaction.
Quick Info
Company
Accenture Malaysia
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
IT Service Management
Customer Relationship Management
Incident Management
Technical Support
Cloud Technologies
Root Cause Analysis
Bilingual Communication (Mandarin And Cantonese)
Customer Advocacy
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances