IT Service Management Analyst (Mandarin/Cantonese) – Accenture Malaysia
Role Summary
The IT Service Management Analyst (Mandarin/Cantonese) is responsible for building trusted relationships with customers to enhance their experience. This role involves managing complex technical support issues and acting as the Customer Advocate to ensure operational health and issue resolution.
Job Description
In this role, you will engage with customers daily, coordinating with Customer Service Support engineers to address and resolve technical issues. You will play a crucial part in improving customer satisfaction and operational efficiency.
Key Responsibilities:
- Build and foster strong customer relationships.
- Coordinate with Customer Service Support engineers to manage technical support issues.
- Act as the Customer Advocate to facilitate issue resolution.
- Provide operational health insights for designated accounts.
- Manage incident reporting, trending, and escalation handling.
- Proactively acknowledge and respond to customer requests.
- Anticipate risks and address potential issues before they escalate.
Job Requirements
Strong communication skills in Mandarin and Cantonese.
Knowledgeable in IT service management processes.
Familiarity with technical products such as Windows, Azure, or Cloud technologies.
Ability to work collaboratively with engineers to investigate issues.
Customer-focused mindset with a commitment to satisfaction.
Quick Info
Company
Accenture Malaysia
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Communication
Customer Relationship Management
Incident Management
Technical Support
Problem Solving
Proactive Engagement
Analytical Thinking
IT Service Management Analyst (Mandarin/Cantonese) - Frequently Asked Questions
What is the salary for a IT Service Management Analyst (Mandarin/Cantonese) at Accenture Malaysia in Selangor?
Accenture Malaysia has not disclosed the salary for this role. IT Service Management Analyst (Mandarin/Cantonese) positions in Selangor typically pay RM800–RM9,500 per month, based on the 57 comparable vacancies currently listed on SuperJobs.
Where is this IT Service Management Analyst (Mandarin/Cantonese) job located?
This IT Service Management Analyst (Mandarin/Cantonese) position is based in Selangor, Malaysia. This role is fully on-site.
What qualifications do I need for this IT Service Management Analyst (Mandarin/Cantonese) role?
Accenture Malaysia is looking for Strong communication skills in Mandarin and Cantonese.; Knowledgeable in IT service management processes.; Familiarity with technical products such as Windows, Azure, or Cloud technologies..
How do I apply for this IT Service Management Analyst (Mandarin/Cantonese) job at Accenture Malaysia?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-03.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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