L3 Support – Accenture Malaysia
Role Summary
The L3 Support - Core Banking is responsible for application maintenance and production support within the Core Banking domain. This role involves troubleshooting and resolving system issues while collaborating with various teams to ensure smooth operations.
Job Description
In this role, you will engage in day-to-day application maintenance and provide production support for the AS400 Channels & EAI platform. You will work closely with payment processing systems and be part of a dynamic team focused on delivering high-quality support.
Key Responsibilities:
- Troubleshoot and resolve system and application issues.
- Support deployments through DevOps and ALDON.
- Collaborate with cross-functional teams to identify root causes.
- Provide assistance with payment processing systems.
- Maintain documentation for support processes and incidents.
- Coordinate effectively with L1/L2 teams and developers.
- Participate in continuous improvement initiatives for support processes.
Job Requirements
Experience in application maintenance and production support in a banking environment.
Familiarity with DevOps tools and ALDON for deployment automation.
Knowledge of programming languages such as RPG, C, and Java.
Strong problem-solving skills and ability to work under pressure.
Excellent communication and coordination skills.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
—
Skills Required
8 skills
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Required Skills
Troubleshooting
Application Support
Devops
ALDON
Payment Systems
Root Cause Analysis
Collaboration
Communication
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