LEARNER SERVICES EXECUTIVE / SENIOR EXECUTIVE – Taylor's College
Taylor's College
Education
Role Summary
The Learner Services Executive / Senior Executive acts as the first point of contact for learners and parents addressing academic and service-related inquiries. The role involves managing administrative functions to support learner services and collaborating closely with the Admissions team. Additionally, the Senior Executive is responsible for reporting, coaching staff, maintaining CRM data, managing inquiries, and ensuring compliance with student visa and regulatory requirements.
Job Description
The Learner Services Executive / Senior Executive serves as the initial point of contact for learners and parents regarding academic and learner services inquiries. This role manages daily administrative functions to support various learner services and works closely with the Admissions team. As a Senior Executive, the role includes submitting monthly reports and assisting in coaching staff members. The Senior Executive responsibilities extend to maintaining CRM information accuracy, following up with withdrawing families, managing parental inquiries, training new staff, liaising with external service providers, handling student contract distribution, and managing student visa applications and regulatory compliance.
Job Requirements
Be resourceful, calm, patient, and proactive when issues arise.
Have strong customer service skills.
Possess knowledge of administrative and clerical procedures.
Demonstrate multitasking and time-management skills with the ability to prioritize tasks.
Be willing to learn and expand skills.
Be confident in using a wide range of technology and platforms to support procedures.
Have a strong command of the English language, both written and verbal.
Hold a bachelor degree qualification; experience in an international school environment is an advantage.
Have at least three years of relevant working experience.
Quick Info
Company
Taylor's College
Location
Johor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Customer Service
Administrative Support
CRM Management
Report Preparation
Staff Training
Regulatory Compliance
Time Management
Communication Skills
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