Learning & Development Manager

The Learning & Development Manager is responsible for driving company values by strategically linking training activities to the organizational mission. This role involves identifying employee development needs and designing custom programs to enhance skills and leadership within the organization.

In this position, you will engage in day-to-day activities that involve assessing training needs and facilitating various training programs. You will work closely with operational leaders to ensure that training aligns with business objectives and delivers measurable results.

Key Responsibilities:

• Identify employee development needs through assessments.
• Design and develop custom training programs tailored to organizational goals.
• Facilitate training sessions on topics such as product knowledge and leadership.
• Measure training effectiveness and report on outcomes.
• Manage training budgets and ensure cost-effective solutions.
• Collaborate with operational leaders to enhance service excellence.
• Ensure a strong return on investment for training initiatives.