Role Summary
The Loyalty Manager is responsible for leading the recognition and engagement of Elite members to ensure a high-quality stay experience. This role involves managing the member journey and overseeing Loyalty Operations to promote guest retention and satisfaction.
Job Description
As a Loyalty Manager at Perhentian Marriott Resort & Spa, you will engage with Elite members and ensure they receive exceptional service throughout their stay. You will work closely with the Connector Team and mentor staff to uphold the standards of the Marriott Bonvoy program.
Key Responsibilities:
- Lead the recognition and engagement of Elite members.
- Manage the member journey from pre-arrival to post-stay.
- Coordinate with the Connector Team to deliver program benefits.
- Oversee Loyalty Operations to maintain high service standards.
- Mentor staff on the Marriott Bonvoy program.
- Handle member feedback and resolve guest grievances effectively.
- Track room availability, arrivals, and daily hotel business operations.
Job Requirements
2-year degree in Hospitality or Business Administration with 2 years of experience.
Alternatively, a 4-year degree in a related major with no experience required.
In-depth knowledge of Marriott Bonvoy Loyalty Program benefits and conditions.
Proven leadership skills to mentor team members.
Strong communication skills to interact with high-value members.
Quick Info
Company
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Location
Terengganu
Salary
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Incentive / Bonus
Performance-based bonuses and Marriott Bonvoy program perks.
Skills Required
7 skills
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Required Skills
Leadership
Communication
Customer Service
Problem Solving
Mentoring
Operational Management
Conflict Resolution
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