Role Summary
The Loyalty Manager oversees Elite member engagement and recognition, ensuring the delivery of high-quality services and program benefits. This management role coordinates the entire guest journey and leads the Loyalty Operations department to drive member satisfaction.
Job Description
As a Loyalty Manager at Perhentian Marriott Resort & Spa, you will lead the recognition and engagement of Elite members to ensure a high-quality stay experience. Responsibilities include managing the member journey from pre-arrival to post-stay, coordinating with the Connector Team to deliver program benefits, and overseeing Loyalty Operations. You will mentor staff on the Marriott Bonvoy program, handle member feedback, and maintain high service standards to promote guest retention and satisfaction.
Job Requirements
2-year degree in Hospitality or Business Administration with 2 years of experience.
Alternatively, a 4-year degree in a related major with no experience required.
In-depth knowledge of Marriott Bonvoy Loyalty Program benefits and conditions.
Proven leadership skills to mentor team members and manage departmental operations.
Strong communication skills to interact with high-value Elite and Cobalt members.
Ability to handle complaints, settle disputes, and resolve guest grievances effectively.
Proficiency in tracking room availability, arrivals, and daily hotel business operations.
Quick Info
Company
—
Location
Terengganu
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Loyalty Management
Guest Relations
Marriott Bonvoy
Customer Service
Team Leadership
Strategic Planning
Conflict Resolution
Hospitality Operations
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