Loyalty Manager – Marriott International
Role Summary
The Loyalty Manager is responsible for leading the recognition and engagement of Elite members to ensure a high-quality stay experience. This role involves managing the member journey and overseeing Loyalty Operations to promote guest retention and satisfaction.
Job Description
As a Loyalty Manager at Perhentian Marriott Resort & Spa, you will engage with Elite members and ensure they receive exceptional service throughout their stay. You will work closely with the Connector Team and mentor staff to uphold the standards of the Marriott Bonvoy program.
Key Responsibilities:
- Lead the recognition and engagement of Elite members.
- Manage the member journey from pre-arrival to post-stay.
- Coordinate with the Connector Team to deliver program benefits.
- Oversee Loyalty Operations to maintain high service standards.
- Mentor staff on the Marriott Bonvoy program.
- Handle member feedback and resolve guest grievances effectively.
- Track room availability, arrivals, and daily hotel business operations.
Job Requirements
2-year degree in Hospitality or Business Administration with 2 years of experience.
Alternatively, a 4-year degree in a related major with no experience required.
In-depth knowledge of Marriott Bonvoy Loyalty Program benefits and conditions.
Proven leadership skills to mentor team members.
Strong communication skills to interact with high-value members.
Quick Info
Company
Marriott International
Location
Terengganu
Salary
Undisclosed
Incentive / Bonus
Performance-based bonuses and Marriott Bonvoy program perks.
Skills Required
7 skills
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Required Skills
Leadership
Communication
Customer Service
Problem Solving
Mentoring
Operational Management
Conflict Resolution
Loyalty Manager - Frequently Asked Questions
What is the salary for a Loyalty Manager at Marriott International in Terengganu?
Marriott International has not disclosed the salary for this role.
Where is this Loyalty Manager job located?
This Loyalty Manager position is based in Terengganu, Malaysia. This role is fully on-site.
What qualifications do I need for this Loyalty Manager role?
Marriott International is looking for 2-year degree in Hospitality or Business Administration with 2 years of experience.; Alternatively, a 4-year degree in a related major with no experience required.; In-depth knowledge of Marriott Bonvoy Loyalty Program benefits and conditions..
How do I apply for this Loyalty Manager job at Marriott International?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-03.
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