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Loyalty Manager at Marriott International - Terengganu

Marriott International
Terengganu
Salary: Undisclosed

This job is no longer accepting applications.

It was posted on 21 May 2026 and has passed its 30-day listing period. See open Management Associate Ceo Mentored jobs.

Role Summary

The Loyalty Manager is responsible for leading the recognition and engagement of Elite members to ensure a high-quality stay experience. This role involves managing the member journey and overseeing Loyalty Operations to promote guest retention and satisfaction.

Job Description

As a Loyalty Manager at Perhentian Marriott Resort & Spa, you will engage with Elite members and ensure they receive exceptional service throughout their stay. You will work closely with the Connector Team and mentor staff to uphold the standards of the Marriott Bonvoy program.

Key Responsibilities:

  • Lead the recognition and engagement of Elite members.
  • Manage the member journey from pre-arrival to post-stay.
  • Coordinate with the Connector Team to deliver program benefits.
  • Oversee Loyalty Operations to maintain high service standards.
  • Mentor staff on the Marriott Bonvoy program.
  • Handle member feedback and resolve guest grievances effectively.
  • Track room availability, arrivals, and daily hotel business operations.

Job Requirements

2-year degree in Hospitality or Business Administration with 2 years of experience.

Alternatively, a 4-year degree in a related major with no experience required.

In-depth knowledge of Marriott Bonvoy Loyalty Program benefits and conditions.

Proven leadership skills to mentor team members.

Strong communication skills to interact with high-value members.

Loyalty Manager - Frequently Asked Questions

What is the salary for a Loyalty Manager at Marriott International in Terengganu?

Marriott International has not disclosed the salary for this role.

Where is this Loyalty Manager job located?

This Loyalty Manager position is based in Terengganu, Malaysia. This role is fully on-site.

What qualifications do I need for this Loyalty Manager role?

Marriott International is looking for 2-year degree in Hospitality or Business Administration with 2 years of experience.; Alternatively, a 4-year degree in a related major with no experience required.; In-depth knowledge of Marriott Bonvoy Loyalty Program benefits and conditions..

How do I apply for this Loyalty Manager job at Marriott International?

This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.

Quick Info

Company

Marriott International

Location

Terengganu

Salary

Undisclosed

Incentive / Bonus

Performance-based bonuses and Marriott Bonvoy program perks.

Skills Required

7 skills

Required Skills

LeadershipCommunicationCustomer ServiceProblem SolvingMentoringOperational ManagementConflict Resolution

Loyalty Manager Salary at Marriott International

Marriott International has not disclosed the salary for this role.

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