Manager - Terminal Operations (Compliance & Experience) at Malaysia Airports - Kuala Lumpur
This job is no longer accepting applications.
It was posted on 3 June 2026 and has passed its 30-day listing period. See open Guest Experience Expert jobs.
Role Summary
The Manager - Terminal Operations (Compliance & Experience) is responsible for managing the overall passenger experience within the airport terminal while ensuring compliance with all relevant regulations and standards. This role impacts the safety and efficiency of the terminal environment, enhancing passenger satisfaction and operational effectiveness.
Job Description
In this role, you will oversee the daily operations of the airport terminal, focusing on enhancing passenger experiences and ensuring compliance with aviation regulations. You will collaborate with various stakeholders to create a seamless environment for travelers.
Key Responsibilities:
- Enhance the overall passenger experience within the airport terminal.
- Manage and improve customer service initiatives to ensure passenger satisfaction.
- Collaborate with various stakeholders to create a seamless and pleasant experience for passengers.
- Implement strategies to streamline passenger flow and reduce wait times.
- Monitor and address passenger feedback and complaints to continuously improve the terminal experience.
- Ensure compliance with relevant regulations and standards set by aviation authorities.
- Conduct regular audits, inspections, and assessments to identify compliance issues.
Job Requirements
Bachelor's degree in a relevant field.
Minimum 5 years of experience in airport operations or a related field.
Strong knowledge of aviation regulations and compliance standards.
Excellent communication and interpersonal skills.
Ability to manage multiple stakeholders effectively.
Manager - Terminal Operations (Compliance & Experience) - Frequently Asked Questions
What is the salary for a Manager - Terminal Operations (Compliance & Experience) at Malaysia Airports in Kuala Lumpur?
Malaysia Airports has not disclosed the salary for this role. Manager - Terminal Operations (Compliance & Experience) positions in Kuala Lumpur typically pay RM800–RM5,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
Where is this Manager - Terminal Operations (Compliance & Experience) job located?
This Manager - Terminal Operations (Compliance & Experience) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Manager - Terminal Operations (Compliance & Experience) role?
Malaysia Airports is looking for Bachelor's degree in a relevant field.; Minimum 5 years of experience in airport operations or a related field.; Strong knowledge of aviation regulations and compliance standards..
How do I apply for this Manager - Terminal Operations (Compliance & Experience) job at Malaysia Airports?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Malaysia Airports
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Required Skills
Manager - Terminal Operations (Compliance & Experience) Salary at Malaysia Airports
Malaysia Airports has not disclosed the salary for this role. Manager - Terminal Operations (Compliance & Experience) positions in Kuala Lumpur typically pay RM800–RM5,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
How to Apply for Similar Manager - Terminal Operations (Compliance & Experience) Roles
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