Manager – Malaysia Airports
Role Summary
The Manager - Terminal Operations (Compliance & Experience) is responsible for managing the overall passenger experience within the airport terminal while ensuring compliance with all relevant regulations and standards. This role impacts the safety and efficiency of the terminal environment, enhancing passenger satisfaction and operational effectiveness.
Job Description
In this role, you will oversee the daily operations of the airport terminal, focusing on enhancing passenger experiences and ensuring compliance with aviation regulations. You will collaborate with various stakeholders to create a seamless environment for travelers.
Key Responsibilities:
- Enhance the overall passenger experience within the airport terminal.
- Manage and improve customer service initiatives to ensure passenger satisfaction.
- Collaborate with various stakeholders to create a seamless and pleasant experience for passengers.
- Implement strategies to streamline passenger flow and reduce wait times.
- Monitor and address passenger feedback and complaints to continuously improve the terminal experience.
- Ensure compliance with relevant regulations and standards set by aviation authorities.
- Conduct regular audits, inspections, and assessments to identify compliance issues.
Job Requirements
Bachelor's degree in a relevant field.
Minimum 5 years of experience in airport operations or a related field.
Strong knowledge of aviation regulations and compliance standards.
Excellent communication and interpersonal skills.
Ability to manage multiple stakeholders effectively.
Quick Info
Company
Malaysia Airports
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Compliance Management
Customer Service
Stakeholder Engagement
Problem Solving
Audit And Inspection
Strategic Planning
Communication
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