Information Assistant - Facility Management Operations (Mitsui Outlet Park) at Malaysia Airports - Kuala Lumpur

The Information Assistant is responsible for providing exceptional customer service and acting as a liaison between customers and the Facility Management team. This role plays a crucial part in ensuring a smooth and positive experience for all visitors at Mitsui Outlet Park.

The Information Assistant for Facility Management Operations at Mitsui Outlet Park engages with customers across various communication channels, addressing inquiries and resolving issues. The role requires a proactive approach to customer service, ensuring that all interactions are handled with professionalism and care.

Key Responsibilities:

• Greet customers professionally and provide assistance.
• Handle and prioritize customer complaints effectively.
• Coordinate with retail teams and mall coordinators to ensure seamless service.
• Provide directional information to customers within the facility.
• Maintain accurate records of customer complaints and resolutions.
• Update product knowledge to assist customers better.
• Ensure cleanliness and organization of the Service Centre.
• Perform ad-hoc tasks as required by management.