Information Assistant – Malaysia Airports
Malaysia Airports
Retail
Role Summary
The Information Assistant at Mitsui Outlet Park is responsible for assisting customers by handling queries and resolving issues across various communication channels. The role involves maintaining customer service standards, coordinating with relevant teams, and managing administrative tasks to ensure a smooth and professional experience for customers.
Job Description
The Information Assistant for Facility Management Operations at Mitsui Outlet Park serves as the organization's representative to customers and clients across all communication channels. The role involves handling customer services, acting as a liaison between customers, clients, and the Head of Facility, and ensuring a smooth transition and exceptional service for customers. The assistant uses judgment and critical thinking to resolve issues and manage customer complaints. Responsibilities include greeting customers professionally, prioritizing and handling complaints, coordinating with retail teams and mall coordinators, providing directional information, and maintaining records of complaints. The assistant also performs general administrative duties such as updating product knowledge, ensuring cleanliness of the Service Centre, and performing ad-hoc tasks as required by management.
Job Requirements
Must have proficiency in English.
Proficiency in Mandarin and Japanese is an advantage.
Must be self-motivated with a positive work attitude and willingness to learn, share, and take instructions.
Must have good interpersonal skills to communicate with various customers.
Able to work under minimum supervision.
Willing to work normal hours.
Must be computer literate.
Must possess good communication and interpersonal skills.
Customer service oriented with a pleasant personality.
Good in both written and spoken Bahasa Malaysia and English.
Good communication skills in Mandarin and Japanese are an advantage.
Willing to perform work in shifts and on Public Holidays if required.
Proficient computer literacy is an added advantage.
Must possess passion and tenacity in delivering high levels of customer service and professionalism with good people and communication skills and a customer-centric mindset.
SPM Certificate with:
Credit in Bahasa Malaysia.
Pass in English.
Pass in Mathematics.
Certificate holder with any relevant experience in the role or similar nature, OR
SPM holder with 1 year of experience in the role or similar nature.
Open for Malaysian citizens only.
Applications should be submitted online by 24 November 2025.
Only shortlisted candidates will be notified.
Quick Info
Company
Malaysia Airports
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
10 skills
Click to submit your application
Required Skills
Customer Service
Communication
Interpersonal Skills
Problem Solving
Critical Thinking
Administrative Skills
Multilingual Proficiency
Computer Literacy
Time Management
Team Coordination
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