Information Assistant – Malaysia Airports
Role Summary
The Information Assistant is responsible for providing exceptional customer service and acting as a liaison between customers and the Facility Management team. This role plays a crucial part in ensuring a smooth and positive experience for all visitors at Mitsui Outlet Park.
Job Description
The Information Assistant for Facility Management Operations at Mitsui Outlet Park engages with customers across various communication channels, addressing inquiries and resolving issues. The role requires a proactive approach to customer service, ensuring that all interactions are handled with professionalism and care.
Key Responsibilities:
- Greet customers professionally and provide assistance.
- Handle and prioritize customer complaints effectively.
- Coordinate with retail teams and mall coordinators to ensure seamless service.
- Provide directional information to customers within the facility.
- Maintain accurate records of customer complaints and resolutions.
- Update product knowledge to assist customers better.
- Ensure cleanliness and organization of the Service Centre.
- Perform ad-hoc tasks as required by management.
Job Requirements
SPM Certificate with credit in Bahasa Malaysia and a pass in English.
Proficiency in English; knowledge of Mandarin and Japanese is an advantage.
Strong interpersonal skills for effective communication with diverse customers.
Self-motivated with a positive work attitude and willingness to learn.
Ability to work under minimal supervision and in shifts, including public holidays.
Computer literate with good communication skills.
Quick Info
Company
Malaysia Airports
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem Solving
Interpersonal Skills
Time Management
Adaptability
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances