Manager, Ticketing at AirAsia - Kuala Lumpur
This job is no longer accepting applications.
It was posted on 21 May 2026 and has passed its 30-day listing period. See open Management Associate Ceo Mentored jobs.
Role Summary
The Manager, Ticketing is responsible for leading all ticketing operations at AirAsia. This role involves overseeing a specialized team, ensuring compliance with industry standards, and enhancing customer service quality.
Job Description
As the Manager of Ticketing at AirAsia (AAMove), you will engage in day-to-day operations that include issuance, reissuance, refunds, and exchanges of tickets. You will manage airline partner relationships and handle complex escalations while implementing process improvements.
Key Responsibilities:
- Lead ticketing operations, ensuring efficient issuance and reissuance of tickets.
- Supervise a specialized team to maintain high standards of service.
- Ensure compliance with IATA and MAVCOM regulations.
- Optimize GDS workflows using Amadeus, Sabre, or Galileo.
- Manage relationships with airline partners to enhance collaboration.
- Handle complex escalations and provide effective resolutions.
- Implement process improvements to minimize risks and enhance service quality.
Job Requirements
Diploma or Degree in Tourism, Hospitality, Aviation, or Business.
Minimum of 5 to 7 years of ticketing experience in an airline or OTA environment.
Expert knowledge of GDS systems such as Amadeus, Sabre, or Galileo.
Strong understanding of IATA, BSP Malaysia, and MAVCOM regulations.
Proficient in fare rules, including APEX, CAT conditions, and RT.
Prior experience in team leadership or management is essential.
IATA or UFTAA certification is highly preferred.
Manager, Ticketing - Frequently Asked Questions
What is the salary for a Manager, Ticketing at AirAsia in Kuala Lumpur?
AirAsia has not disclosed the salary for this role. Manager, Ticketing positions in Kuala Lumpur typically pay RM800–RM5,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
Where is this Manager, Ticketing job located?
This Manager, Ticketing position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Manager, Ticketing role?
AirAsia is looking for Diploma or Degree in Tourism, Hospitality, Aviation, or Business.; Minimum of 5 to 7 years of ticketing experience in an airline or OTA environment.; Expert knowledge of GDS systems such as Amadeus, Sabre, or Galileo..
How do I apply for this Manager, Ticketing job at AirAsia?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
AirAsia
Location
Kuala Lumpur
Salary
Undisclosed
Incentive / Bonus
null
Skills Required
7 skills
Required Skills
Manager, Ticketing Salary at AirAsia
AirAsia has not disclosed the salary for this role. Manager, Ticketing positions in Kuala Lumpur typically pay RM800–RM5,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
How to Apply for Similar Manager, Ticketing Roles
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