Manager, Ticketing – AirAsia

The Manager, Ticketing is responsible for leading all ticketing operations at AirAsia. This role involves overseeing a specialized team, ensuring compliance with industry standards, and enhancing customer service quality.

As the Manager of Ticketing at AirAsia (AAMove), you will engage in day-to-day operations that include issuance, reissuance, refunds, and exchanges of tickets. You will manage airline partner relationships and handle complex escalations while implementing process improvements.

Key Responsibilities:

• Lead ticketing operations, ensuring efficient issuance and reissuance of tickets.
• Supervise a specialized team to maintain high standards of service.
• Ensure compliance with IATA and MAVCOM regulations.
• Optimize GDS workflows using Amadeus, Sabre, or Galileo.
• Manage relationships with airline partners to enhance collaboration.
• Handle complex escalations and provide effective resolutions.
• Implement process improvements to minimize risks and enhance service quality.