Role Summary
The Ticketing Manager oversees airline ticketing operations, ensuring accurate issuance, refunds, and compliance with industry standards. This leadership role involves managing a team, optimizing GDS workflows, and maintaining strong relationships with airline partners.
Job Description
As the Manager of Ticketing at AirAsia (AAMove), you will lead all ticketing operations, including issuance, reissuance, refunds, and exchanges. You are responsible for supervising a specialized team, ensuring compliance with IATA and MAVCOM standards, and optimizing GDS workflows using Amadeus, Sabre, or Galileo. This role involves managing airline partner relationships, handling complex escalations, and implementing process improvements to minimize risks and enhance customer service quality.
Job Requirements
Diploma or Degree in Tourism, Hospitality, Aviation, or Business.
Minimum of 5 to 7 years of ticketing experience in an airline or OTA environment.
Expert knowledge of GDS systems such as Amadeus, Sabre, or Galileo.
Strong understanding of IATA, BSP Malaysia, and MAVCOM regulations.
Proficient in fare rules, including APEX, CAT conditions, and RT.
Prior experience in team leadership or management is essential.
Excellent analytical, problem-solving, and professional communication skills.
IATA or UFTAA certification is highly preferred.
Quick Info
Company
—
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
10 skills
Required Skills
Ticketing Operations
GDS
Amadeus
Sabre
Galileo
IATA Regulations
Team Leadership
Fare Rules
BSP Malaysia
Mavcom
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