Mgr I, Marcom – Fuji Xerox Malaysia Sdn Bhd
Fuji Xerox Malaysia Sdn Bhd
Technology-Hardware
Role Summary
The role involves providing technical support to end-users by troubleshooting hardware, software, and connectivity issues. It includes tasks such as installing and upgrading devices, performing maintenance and security updates, assisting with software installations, and ensuring compliance with data security protocols.
Job Description
The Mgr I, Marcom role involves providing timely and effective technical support for end-users onsite. This includes troubleshooting hardware, software, and connectivity issues, installing and upgrading devices, performing routine maintenance and security updates, assisting with software installations, and maintaining accurate records of IT assets and service requests. The role also entails educating users on best practices, collaborating with ICT team members for complex issues, ensuring compliance with data security protocols, and maintaining professional communication with users throughout the resolution process.
Job Requirements
Strong technical knowledge to support hardware, software, and connectivity issues.
Ability to install, configure, and upgrade desktop computers, laptops, and peripheral devices.
Capability to perform routine maintenance, system updates, and security patches on end user devices.
Skills to assist employees with software installations, updates, and application support.
Ability to maintain accurate records of IT assets, service requests, and issue resolution activities.
Good communication skills to educate users and respond professionally to user requests.
Capacity to collaborate with team members to escalate and resolve complex technical issues.
Understanding of ISMS policies and data security protocols to ensure compliance.
Quick Info
Company
Fuji Xerox Malaysia Sdn Bhd
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Technical Support
Hardware Troubleshooting
Software Installation
System Maintenance
IT Asset Management
User Education
Team Collaboration
Data Security Compliance
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances