Mgr I, Marcom – Fuji Xerox Malaysia Sdn Bhd
Role Summary
The Mgr I, Marcom is responsible for providing timely and effective technical support for end-users onsite. This role plays a crucial part in ensuring smooth operations by addressing hardware, software, and connectivity issues while maintaining compliance with data security protocols.
Job Description
In this role, you will engage in day-to-day technical support activities, collaborating with team members to resolve complex issues while educating users on best practices. You will maintain professional communication with users throughout the resolution process, ensuring a high level of service.
Key Responsibilities:
- Provide timely technical support for end-users onsite.
- Troubleshoot hardware, software, and connectivity issues.
- Install and upgrade devices as needed.
- Perform routine maintenance and security updates on end-user devices.
- Assist with software installations and updates.
- Maintain accurate records of IT assets and service requests.
- Educate users on best practices for technology use.
- Collaborate with ICT team members to resolve complex technical issues.
Job Requirements
Strong technical knowledge in hardware, software, and connectivity support.
Experience in installing, configuring, and upgrading desktop computers and laptops.
Familiarity with performing routine maintenance and system updates.
Good communication skills for user education and support.
Understanding of ISMS policies and data security protocols.
Quick Info
Company
Fuji Xerox Malaysia Sdn Bhd
Location
Selangor
Salary
—
Skills Required
6 skills
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Required Skills
Technical Support
Troubleshooting
Installation
Maintenance
Communication
Collaboration
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