Role Summary
The Mgr-Reservations is responsible for overseeing the daily operations of the reservations department. This role impacts the overall guest experience and hotel profitability by ensuring accurate bookings and effective team management.
Job Description
In this role, you will manage the reservations team at Le Meridien Kota Kinabalu, ensuring a seamless guest experience through effective coordination with other departments. You will implement revenue strategies to maximize hotel occupancy and profitability while maintaining high service standards.
Key Responsibilities:
- Oversee daily operations of the reservations department.
- Manage and motivate the reservations team to achieve performance goals.
- Ensure accuracy in bookings and guest information.
- Implement revenue management strategies to maximize occupancy.
- Coordinate with other departments to enhance guest experience.
- Maintain brand standards of service and hospitality.
- Analyze booking trends and adjust strategies accordingly.
Job Requirements
Bachelor’s degree in Hospitality Management or a related field.
Extensive experience in hotel reservations or front office management.
Deep understanding of revenue management principles and hotel systems.
Strong leadership skills with the ability to motivate a diverse team.
Excellent communication and interpersonal skills in English.
Proficiency in Microsoft Office and hotel property management software.
Quick Info
Company
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Location
Sabah
Salary
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Incentive / Bonus
Performance-based annual bonus and recognition awards.
Skills Required
7 skills
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Required Skills
Leadership
Communication
Interpersonal Skills
Revenue Management
Team Management
Problem Solving
Attention To Detail
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