Officer, Sales – AirAsia
Role Summary
The Officer, Sales is responsible for driving revenue by identifying upselling opportunities for AirAsia products and services. This role involves managing customer relationships and ensuring exceptional service in a dynamic sales environment.
Job Description
As a Sales Officer, you will engage with customers daily, identifying their needs and promoting relevant AirAsia offerings. You will work in a fast-paced environment, collaborating with team members to enhance customer satisfaction and operational efficiency.
Key Responsibilities:
- Drive revenue by identifying upselling opportunities for AirAsia products and services.
- Manage customer relationships through proactive communication and exceptional service.
- Handle customer inquiries and provide timely resolutions.
- Document transactions accurately and generate sales reports.
- Maintain the brand's image at assigned outlets.
- Assist customers with digital platforms to enhance their experience.
- Ensure smooth daily operations and adherence to company policies.
Job Requirements
Able to work on shift rotation including weekends and public holidays.
Strong responsibility and achievement orientation with business acumen.
Detail-oriented and customer-oriented mindset.
Positive attitude with an excellent customer service ethic.
Ability to remain calm and professional under pressure.
Proficient in using computer systems to record customer interactions.
Quick Info
Company
AirAsia
Location
Sabah
Salary
Undisclosed
Incentive / Bonus
Performance-based sales incentives
Skills Required
6 skills
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Required Skills
Customer Service
Sales Strategy
Communication
Problem Solving
Time Management
Digital Literacy
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