Role Summary
The Sales Officer focuses on driving sales growth and enhancing customer satisfaction by promoting AirAsia's range of products and services. The role involves managing customer inquiries, processing transactions, and representing the brand professionally in a fast-paced retail environment.
Job Description
As a Sales Officer, you will drive revenue by identifying upselling opportunities for AirAsia products and services, including baggage, meals, and insurance. You will manage customer relationships through proactive communication, handle inquiries, and provide exceptional customer service. Responsibilities include documenting transactions, generating sales reports, and maintaining the brand's image at assigned outlets while assisting customers with digital platforms and ensuring smooth daily operations.
Job Requirements
Able to work on shift rotation including weekends and public holidays.
Strong responsibility and achievement orientation with business acumen.
Detail-oriented and customer-oriented mindset.
Positive attitude with an excellent customer service ethic.
Ability to remain calm and professional under pressure.
Proficient in using computer systems to record customer interactions.
Quick Info
Company
—
Location
Sabah
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Sales
Upselling
Customer Service
CRM
Relationship Management
Brand Ambassadorship
Retail Operations
Reporting
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