Role Summary
Support last-mile logistics operations by managing return pickups, service recovery cases, and administrative reporting. This role ensures operational compliance with SOPs and quality standards while collaborating with internal stakeholders to meet efficiency targets.
Job Description
The Operation Support (Last Mile) role is responsible for managing Return Pickup (RPU) operations and ensuring all activities comply with established SOPs and performance objectives. Key tasks include settling Fantastic Service Recovery (FSR) cases within set timelines, coordinating POD/POP deductions with stakeholders, and providing administrative support. The role also involves maintaining compliance with ISO 9001 QMS and GDPMD requirements while working closely with station staff to optimize logistics processes.
Job Requirements
Diploma or Bachelor's Degree in Business Administration or related fields.
Proficient in Microsoft Word and Microsoft Excel.
Fluency in both Bahasa Malaysia and English is required.
Strong interpersonal, verbal communication, and problem-solving skills.
Prior working experience in a logistics or administrative environment is an advantage.
Ability to comply with ISO 9001 QMS and safety management systems.
Willingness to assist in administrative functions and tasks assigned by superiors.
Quick Info
Company
—
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Logistics Operations
Return Pickup (RPU)
Service Recovery
Microsoft Excel
Microsoft Word
ISO 9001
Business Administration
Communication
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