Role Summary
The Operation Support (Last Mile) is responsible for managing Return Pickup operations and ensuring compliance with established SOPs and performance objectives. This role plays a crucial part in optimizing logistics processes and maintaining high service standards within the organization.
Job Description
In this role, you will be involved in the day-to-day management of Return Pickup operations, working closely with station staff to ensure efficient logistics processes. You will also provide administrative support and ensure compliance with quality management standards.
Key Responsibilities:
- Manage Return Pickup operations to meet performance objectives.
- Settle Fantastic Service Recovery cases within set timelines.
- Coordinate POD/POP deductions with relevant stakeholders.
- Provide administrative support to the operations team.
- Maintain compliance with ISO 9001 QMS and GDPMD requirements.
- Collaborate with station staff to optimize logistics processes.
- Assist in administrative functions and tasks assigned by superiors.
Job Requirements
Diploma or Bachelor's Degree in Business Administration or related fields.
Proficient in Microsoft Word and Microsoft Excel.
Fluency in both Bahasa Malaysia and English.
Strong interpersonal and verbal communication skills.
Problem-solving skills and ability to work in a team.
Prior experience in a logistics or administrative environment is an advantage.
Willingness to assist in various administrative tasks.
Quick Info
Company
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Location
Selangor
Salary
—
Incentive / Bonus
Not specified
Skills Required
7 skills
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Required Skills
Logistics Management
Administrative Support
Problem Solving
Communication
Microsoft Excel
Microsoft Word
Interpersonal Skills
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