Operations Specialist – S&P Global
Role Summary
The Operations Specialist is responsible for supporting platform and system operations. This role involves assisting clients with access management, system workflows, and technical issues while collaborating with global teams.
Job Description
In this role, you will engage in day-to-day operations by addressing client queries and resolving technical issues. You will work in a dynamic environment that requires effective communication and problem-solving skills.
Key Responsibilities:
- Assist clients with access management and system workflows.
- Resolve technical errors and customization needs promptly.
- Collaborate with global teams to ensure client satisfaction.
- Investigate and troubleshoot issues in a timely manner.
- Provide direct support to clients in both Japanese and English.
- Adapt to changing situations and work independently.
- Maintain a high level of customer service orientation.
Job Requirements
Strong technical skills and business knowledge.
Fluency in both Japanese and English.
Excellent interpersonal and communication skills.
Ability to work independently with minimal supervision.
Keen interest in financial markets and OTC post-trade framework.
Quick Info
Company
S&P Global
Location
Penang
Salary
—
Skills Required
6 skills
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Required Skills
Technical Support
Problem Solving
Communication
Client Management
Adaptability
Customer Service
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