Operations Specialist – S&P Global
S&P Global
Global Business Services
Role Summary
The Operations Specialist at OSTTRA is responsible for supporting platform and system operations by assisting clients with various technical and access-related issues. The role requires fluency in Japanese and English and involves working closely with global teams and clients to resolve issues efficiently.
Job Description
The Operations Specialist role involves supporting platform and system operations by assisting clients with access management, system workflows, technical errors, and customization needs. The specialist applies technical skills and business knowledge to resolve issues promptly and effectively while working closely with global teams and clients, including those who speak Japanese and English.
Job Requirements
Ability to assist with client queries related to access management, system workflow, and technical issues.
Strong technical skills and good business knowledge.
Ability to investigate and resolve issues in a timely and high-quality manner.
Fluency in both Japanese and English for direct client support.
Ability to work independently with minimal supervision.
Open-minded, flexible, and adaptable to changing situations.
Willingness to work flexible hours, including weekends and public holidays.
Excellent interpersonal, written, and verbal communication skills.
Resourceful and collaborative problem-solving skills.
Customer service and client satisfaction orientation.
Keen interest in or basic understanding of financial markets and OTC post-trade framework.
Knowledge of financial products such as FX, Equity, FI, Credit, or Futures.
Ability to work in a fast-paced environment with client orientation.
Quick Info
Company
S&P Global
Location
Penang
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Access Management
System Workflow
Technical Troubleshooting
Bilingual Communication (Japanese And English)
Client Support
Problem Solving
Financial Markets Knowledge
Customer Service
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances