Order Management Analyst – Accenture Malaysia
Accenture Malaysia
Global Business Services
Role Summary
The Order Management Analyst - Japanese Speaker manages customer claims and queries related to forward orders by coordinating with internal teams and external partners. The role requires verifying the validity of claims and collaborating with channel teams to ensure proper claims management.
Job Description
The Order Management Analyst - Japanese Speaker is responsible for managing customer claims and queries related to forward orders through internal teams and partners. This role involves verifying the validity of customer claims, coordinating with third parties and internal teams to obtain necessary documentation and process claims, and collaborating with channel teams in relation to claims management.
Job Requirements
Good communication skills in Japanese and the relevant business language.
Ability to coordinate effectively with multiple internal and external stakeholders.
Basic understanding of order management processes including shipment, returns, pricing, and warranty claims.
Attention to detail to accurately check and log customer claims.
Ability to work collaboratively within a team environment.
Quick Info
Company
Accenture Malaysia
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Order Management
Claims Management
Customer Service
Communication
Coordination
Attention To Detail
Teamwork
Japanese Language Skills
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