Order Management Analyst - Japanese Speaker – Accenture Malaysia
Role Summary
The Order Management Analyst - Japanese Speaker is responsible for managing customer claims and queries related to forward orders. This role plays a crucial part in ensuring customer satisfaction by effectively coordinating with internal teams and external partners.
Job Description
In this role, you will engage in daily interactions with customers and internal teams to address claims and queries related to orders. You will work in a collaborative environment that emphasizes teamwork and effective communication.
Key Responsibilities:
- Manage customer claims and queries related to forward orders.
- Verify the validity of customer claims through thorough investigation.
- Coordinate with third parties and internal teams to gather necessary documentation.
- Process claims efficiently to ensure timely resolution.
- Collaborate with channel teams to enhance claims management processes.
- Maintain accurate records of customer claims and communications.
- Provide updates and reports on claims status to relevant stakeholders.
Job Requirements
Proficient in Japanese and the relevant business language.
Strong communication skills.
Basic understanding of order management processes.
Attention to detail in checking and logging claims.
Ability to work collaboratively in a team environment.
Quick Info
Company
Accenture Malaysia
Location
Selangor
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Order Management
Customer Service
Communication
Problem Solving
Attention To Detail
Team Collaboration
Order Management Analyst - Japanese Speaker - Frequently Asked Questions
What is the salary for a Order Management Analyst - Japanese Speaker at Accenture Malaysia in Selangor?
Accenture Malaysia has not disclosed the salary for this role.
Where is this Order Management Analyst - Japanese Speaker job located?
This Order Management Analyst - Japanese Speaker position is based in Selangor, Malaysia. This role is fully on-site.
What qualifications do I need for this Order Management Analyst - Japanese Speaker role?
Accenture Malaysia is looking for Proficient in Japanese and the relevant business language.; Strong communication skills.; Basic understanding of order management processes..
How do I apply for this Order Management Analyst - Japanese Speaker job at Accenture Malaysia?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-03.
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