Order Management Analyst – Accenture Malaysia

The Order Management Analyst - Japanese Speaker is responsible for managing customer claims and queries related to forward orders. This role plays a crucial part in ensuring customer satisfaction by effectively coordinating with internal teams and external partners.

In this role, you will engage in daily interactions with customers and internal teams to address claims and queries related to orders. You will work in a collaborative environment that emphasizes teamwork and effective communication.

Key Responsibilities:

• Manage customer claims and queries related to forward orders.
• Verify the validity of customer claims through thorough investigation.
• Coordinate with third parties and internal teams to gather necessary documentation.
• Process claims efficiently to ensure timely resolution.
• Collaborate with channel teams to enhance claims management processes.
• Maintain accurate records of customer claims and communications.
• Provide updates and reports on claims status to relevant stakeholders.