Order – Accenture Malaysia
Role Summary
The Order-To-Cash Analyst (Japanese Speaking) is responsible for supervising the daily operations of the OTC process. This role plays a crucial part in managing operational performance, ensuring client satisfaction, and driving continuous improvement initiatives.
Job Description
In this role, you will oversee the daily activities of the Order-To-Cash process, ensuring that performance targets and service level agreements are met. You will collaborate with various teams to facilitate change requests and support project management efforts.
Key Responsibilities:
- Supervise daily operations of the Order-To-Cash process.
- Manage operational performance to meet targets and service level agreements.
- Ensure client service satisfaction through effective communication.
- Facilitate change requests and support continuous improvement initiatives.
- Act as an escalation point for service issues and provide solutions.
- Support contractual projects and ensure compliance with company policies.
- Collaborate on operational excellence and problem-solving efforts.
Job Requirements
Strong communication skills in Japanese.
Experience or knowledge in order-to-cash processes.
Ability to manage operational performance and meet service level agreements.
Skills in facilitating change requests and continuous improvement.
Experience in staff development and team succession planning.
Basic knowledge of contractual and change management.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
Click to submit your application
Required Skills
Japanese Communication
Order-To-Cash Processes
Operational Performance Management
Change Management
Problem-Solving
Client Interaction
Team Development
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