Personal Assistant – Fuji Xerox Malaysia Sdn Bhd
Fuji Xerox Malaysia Sdn Bhd
Technology-Hardware
Role Summary
The role of Personal Assistant focuses on providing technical support and resolving computer-related issues for users. This includes setting up and maintaining devices, assisting with software installation, and ensuring compliance with security policies.
Job Description
The role of Personal Assistant involves providing timely and effective technical support for end-users onsite, including troubleshooting hardware, software, and connectivity issues. This position includes responsibilities such as installing, configuring, and upgrading desktop computers, laptops, and other peripheral devices, deploying devices to new joiners, and collecting returned devices from resigned staff. The Personal Assistant also performs routine maintenance, system updates, and security patches to ensure optimal performance and compliance, assists employees with software installations and application support, and maintains accurate IT asset records. Additionally, they educate users on best practices, collaborate with the ICT team to resolve complex issues, ensure compliance with ISMS policies, and communicate professionally with users throughout the resolution process.
Job Requirements
Strong technical troubleshooting skills for hardware, software, and connectivity issues.
Ability to install, configure, and upgrade desktop computers and peripheral devices.
Knowledge of maintaining IT asset records and service request documentation.
Understanding of routine maintenance, system updates, and security patches for user devices.
Ability to assist users with software installations and application support.
Good communication skills to respond professionally to user requests and provide guidance.
Capability to collaborate with team members to escalate and resolve complex technical issues.
Familiarity with ISMS policies and data security protocols.
Quick Info
Company
Fuji Xerox Malaysia Sdn Bhd
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Technical Troubleshooting
Hardware Installation
Software Support
IT Asset Management
System Maintenance
Communication Skills
Team Collaboration
Information Security Management (ISMS)
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