Process Executive (Content Reviewer – Cognizant Malaysia
Role Summary
The Process Executive (Content Reviewer – Korean language) is responsible for performing essential content review tasks. This role involves ensuring compliance with quality and productivity standards while collaborating with team leads in a fast-paced environment.
Job Description
In this position, you will engage in daily content review activities, including making outbound calls and assessing attributes based on specified policies. You will work closely with team leads to uphold high performance standards and ensure adherence to client and company guidelines.
Key Responsibilities:
- Review content related to a major technology company's maps features.
- Make outbound calls to gather necessary information.
- Ensure compliance with quality and productivity standards.
- Collaborate with team leads to maintain performance metrics.
- Handle multiple tasks and competing priorities effectively.
- Adhere to client and company policies and ethical codes.
- Maintain excellent attendance and timekeeping records.
Job Requirements
Excellent written, reading, and spoken communication skills in English and Korean.
Strong interpersonal skills and experience working in a team environment.
Ability to work independently with minimal supervision.
Strong keyboard and analytical skills.
Customer service orientation.
Quick learning ability and understanding of complex processes.
Quick Info
Company
Cognizant Malaysia
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
Click to submit your application
Required Skills
Content Review
Communication
Team Collaboration
Time Management
Attention To Detail
Customer Service
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