Process Executive – Cognizant Malaysia
Role Summary
The Process Executive - Japanese/Mandarin Speaker is responsible for managing real-time coverage of public transportation disruptions and road incidents. This role requires effective communication in multiple languages and attention to detail in a dynamic work environment.
Job Description
The day-to-day work involves data entry tasks in Japanese, Mandarin, and English while ensuring adherence to quality standards. The position operates in a rotational shift schedule to provide 24/7 support for public transportation issues.
Key Responsibilities:
- Manage real-time data entry for public transportation disruptions.
- Communicate effectively in Japanese, Mandarin, and English.
- Proactively handle discrepancies and issues as they arise.
- Utilize various online sources for research in multiple languages.
- Maintain quality standards in all documentation and communication.
- Collaborate with team members to ensure smooth operations.
- Adapt to new projects and processes as required.
Job Requirements
Advanced proficiency in Japanese and Mandarin, both spoken and written.
High fluency in English for effective communication.
Good understanding of public transportation systems.
Strong attention to detail and meticulous work ethic.
Willingness to relocate to Kuala Lumpur and travel for training.
Quick Info
Company
Cognizant Malaysia
Location
Kuala Lumpur
Salary
—
Skills Required
8 skills
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Required Skills
Japanese
Mandarin
English
Data Entry
Communication
Attention To Detail
Adaptability
Research Skills
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