Regional Senior Executive, CRM Operations at ZUS Coffee - Kuala Lumpur
Role Summary
The Regional Senior Executive, CRM Operations is responsible for overseeing the execution and optimization of CRM journeys across various markets. This role plays a crucial part in enhancing customer retention and streamlining operational processes within a dynamic work environment.
Job Description
In this role, you will monitor live campaigns, resolve operational issues, execute CDP operations, and analyze performance metrics on a daily basis. You will collaborate with cross-functional teams to ensure the effectiveness of CRM strategies and initiatives.
Key Responsibilities:
- Oversee the execution of CRM journeys across multiple markets.
- Monitor and analyze live campaign performance metrics.
- Resolve operational issues related to CRM processes.
- Execute Customer Data Platform (CDP) operations effectively.
- Collaborate with cross-functional teams to enhance customer retention.
- Streamline processes to improve operational efficiency.
- Provide insights and recommendations based on data analysis.
Job Requirements
Diploma or bachelor’s degree in marketing, data science, or related field.
1-3 years of experience in marketing operations or CRM roles.
Proficiency in CRM & CDP software (e.g., Salesforce, HubSpot).
Strong analytical skills and experience with Google Analytics.
High proficiency in Microsoft Excel.
Understanding of conversion attributions and app events.
Ability to work in a fast-paced environment.
Quick Info
Company
ZUS COFFEE
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
CRM Software
Data Analysis
Google Analytics
Microsoft Excel
Critical Thinking
Creativity
Regional Senior Executive, CRM Operations Salary at ZUS COFFEE
ZUS COFFEE has not disclosed the salary for this role. Regional Senior Executive, CRM Operations positions in Kuala Lumpur typically pay RM1,700–RM5,000 per month, based on the 94 comparable vacancies currently listed on SuperJobs.
How to Apply for This Regional Senior Executive, CRM Operations Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions ZUS COFFEE asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-26, so apply early.
Regional Senior Executive, CRM Operations - Frequently Asked Questions
What is the salary for a Regional Senior Executive, CRM Operations at ZUS COFFEE in Kuala Lumpur?
ZUS COFFEE has not disclosed the salary for this role. Regional Senior Executive, CRM Operations positions in Kuala Lumpur typically pay RM1,700–RM5,000 per month, based on the 94 comparable vacancies currently listed on SuperJobs.
Where is this Regional Senior Executive, CRM Operations job located?
This Regional Senior Executive, CRM Operations position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Regional Senior Executive, CRM Operations role?
ZUS COFFEE is looking for Diploma or bachelor’s degree in marketing, data science, or related field.; 1-3 years of experience in marketing operations or CRM roles.; Proficiency in CRM & CDP software (e.g., Salesforce, HubSpot)..
How do I apply for this Regional Senior Executive, CRM Operations job at ZUS COFFEE?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-26.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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