S&C GN Song Practice | Google CCAI Manager – Accenture Malaysia
Role Summary
The Google CCAI Manager role at Accenture focuses on leveraging Google Customer Engagement Suite products to address customer-facing challenges in sales, service, and marketing. The position involves collaborating with clients and technical teams to provide customer experience solutions and drive business transformation within the Strategy & Consulting practice.
Job Description
The S&C GN Song Practice | Google CCAI Manager role involves working within the SONG practice at Accenture Strategy & Consulting’s Customer, Sales & Service practice. The role focuses on addressing customer-facing challenges in sales, service, and marketing to drive business transformation. Responsibilities include providing customer experience solutions using Google Customer Engagement Suite products, driving design thinking workshops for Gen AI implementation strategy, performing CX management capability assessments, collaborating with clients and technical teams, and participating in pre-sales and practice-specific initiatives.
Job Requirements
Strong record of accomplishment in designing and delivering Google CES solutions and platforms.
Experience working with business stakeholders across multiple geographic areas with varying priorities and requirements.
Ability to work on high-paced and complex projects while understanding industry-specific customer service processes, operations, and functional needs.
Thorough understanding of the CES Framework and its integration with internal and external components.
Ability to provide CX solutions using Google CES/Customer Engagement Suite products.
Experience driving design thinking workshops and shaping Gen AI implementation strategies.
Capacity to perform CX management capability assessments and co-create roadmap paths with clients.
Skill in collaborating with cross-functional client teams and technical Google developers.
Experience working with agile delivery processes and continuous improvement.
Ability to engage in pre-sales activities including RFP responses, proofs of concept, and presentations.
Willingness to participate in practice-specific initiatives and contribute innovative solutions.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Customer Experience (CX) Management
Google Customer Engagement Suite (CES)
Generative AI And Google Vertex AI
Design Thinking
Agile Delivery
Contact Center As A Service (Ccaas)
Consulting And Stakeholder Management
Pre-Sales And Solution Demonstration
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