S&C GN Song Practice | Google CCAI Manager at Accenture Malaysia - Kuala Lumpur
Role Summary
The S&C GN Song Practice | Google CCAI Manager is responsible for addressing customer-facing challenges in sales, service, and marketing to drive business transformation. This role involves collaborating with clients and technical teams to deliver innovative customer experience solutions using Google Customer Engagement Suite products.
Job Description
In this role, you will work within the SONG practice at Accenture Strategy & Consulting’s Customer, Sales & Service practice, focusing on high-paced and complex projects. You will engage in design thinking workshops and collaborate with cross-functional teams to implement effective customer experience strategies.
Key Responsibilities:
- Provide customer experience solutions using Google Customer Engagement Suite products.
- Drive design thinking workshops for Gen AI implementation strategy.
- Perform CX management capability assessments.
- Collaborate with clients and technical teams to co-create roadmap paths.
- Participate in pre-sales activities including RFP responses.
- Engage with business stakeholders across multiple geographic areas.
- Work on high-paced projects while understanding industry-specific customer service processes.
Job Requirements
Strong record of accomplishment in designing and delivering Google CES solutions and platforms.
Experience working with business stakeholders across multiple geographic areas.
Thorough understanding of the CES Framework and its integration with internal and external components.
Experience driving design thinking workshops and shaping Gen AI implementation strategies.
Skill in collaborating with cross-functional client teams and technical Google developers.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Google Customer Engagement Suite
Design Thinking
Customer Experience Management
Agile Delivery
Collaboration
Pre-Sales Activities
S&C GN Song Practice | Google CCAI Manager Salary at Accenture Malaysia
Accenture Malaysia has not disclosed the salary for this role. S&C GN Song Practice | Google CCAI Manager positions in Kuala Lumpur typically pay RM3,000–RM3,000 per month, based on the 257 comparable vacancies currently listed on SuperJobs.
How to Apply for This S&C GN Song Practice | Google CCAI Manager Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Accenture Malaysia asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-18, so apply early.
S&C GN Song Practice | Google CCAI Manager - Frequently Asked Questions
What is the salary for a S&C GN Song Practice | Google CCAI Manager at Accenture Malaysia in Kuala Lumpur?
Accenture Malaysia has not disclosed the salary for this role. S&C GN Song Practice | Google CCAI Manager positions in Kuala Lumpur typically pay RM3,000–RM3,000 per month, based on the 257 comparable vacancies currently listed on SuperJobs.
Where is this S&C GN Song Practice | Google CCAI Manager job located?
This S&C GN Song Practice | Google CCAI Manager position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this S&C GN Song Practice | Google CCAI Manager role?
Accenture Malaysia is looking for Strong record of accomplishment in designing and delivering Google CES solutions and platforms.; Experience working with business stakeholders across multiple geographic areas.; Thorough understanding of the CES Framework and its integration with internal and external components..
How do I apply for this S&C GN Song Practice | Google CCAI Manager job at Accenture Malaysia?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-18.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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