S&C GN Song Practice | Google CCAI Manager – Accenture Malaysia
Role Summary
The S&C GN Song Practice | Google CCAI Manager is responsible for addressing customer-facing challenges in sales, service, and marketing to drive business transformation. This role involves collaborating with clients and technical teams to deliver innovative customer experience solutions using Google Customer Engagement Suite products.
Job Description
In this role, you will work within the SONG practice at Accenture Strategy & Consulting’s Customer, Sales & Service practice, focusing on high-paced and complex projects. You will engage in design thinking workshops and collaborate with cross-functional teams to implement effective customer experience strategies.
Key Responsibilities:
- Provide customer experience solutions using Google Customer Engagement Suite products.
- Drive design thinking workshops for Gen AI implementation strategy.
- Perform CX management capability assessments.
- Collaborate with clients and technical teams to co-create roadmap paths.
- Participate in pre-sales activities including RFP responses.
- Engage with business stakeholders across multiple geographic areas.
- Work on high-paced projects while understanding industry-specific customer service processes.
Job Requirements
Strong record of accomplishment in designing and delivering Google CES solutions and platforms.
Experience working with business stakeholders across multiple geographic areas.
Thorough understanding of the CES Framework and its integration with internal and external components.
Experience driving design thinking workshops and shaping Gen AI implementation strategies.
Skill in collaborating with cross-functional client teams and technical Google developers.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Google Customer Engagement Suite
Design Thinking
Customer Experience Management
Agile Delivery
Collaboration
Pre-Sales Activities
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