Senior Engineer, End User Computing & Branch System Services – RHB Bank
Role Summary
The Senior Engineer, End User Computing & Branch System Services is responsible for ensuring reliable, secure, and efficient end-user computing services across the organization. This role impacts the overall productivity of the organization by managing desktop environments and providing high-quality technical support to branches and regional offices.
Job Description
In this role, you will manage desktop and endpoint environments while delivering high-quality technical support to ensure seamless user productivity. You will work closely with branches and regional offices to provide timely onsite assistance and maintain device performance.
Key Responsibilities:
- Manage desktop and endpoint environments
- Deliver high-quality technical support
- Provide onsite assistance to branches
- Ensure compliance with IT security policies
- Support hardware and software lifecycle management
- Enable seamless user productivity
- Resolve incidents effectively
- Implement system updates and improvements
Job Requirements
Bachelor's degree in Computer Science or related field
Relevant certifications in IT support or systems management
Minimum 3 years of experience in end-user computing support
Proficiency in English and Malay
Strong problem-solving skills
Excellent communication and interpersonal skills
Quick Info
Company
RHB Bank
Location
Selangor
Salary
—
Skills Required
7 skills
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Required Skills
Technical Support
Incident Resolution
IT Security Compliance
Hardware Management
Software Management
User Productivity
Communication
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