Senior Exec I, Innovation & Go – Fuji Xerox Malaysia Sdn Bhd
Fuji Xerox Malaysia Sdn Bhd
Technology-Hardware
Role Summary
The Senior Exec I, Innovation & Go-To-Market provides technical support to end-users by troubleshooting hardware, software, and connectivity issues, performing maintenance, and ensuring security compliance. The role involves assisting with software support, maintaining IT asset records, and collaborating with the ICT team to resolve technical problems while communicating effectively with users.
Job Description
The Senior Exec I, Innovation & Go-To-Market is responsible for providing timely and effective technical support to end-users onsite. This includes troubleshooting hardware, software, and connectivity issues, installing and upgrading devices, and performing routine maintenance and security updates to ensure optimal performance and security compliance. The role also involves assisting employees with software support, maintaining accurate IT asset records, educating users on best practices, collaborating with the ICT team on complex issues, ensuring compliance with ISMS policies, and maintaining clear communication with users throughout issue resolution.
Job Requirements
Demonstrate strong communication skills to respond professionally to user requests and provide guidance.
Possess technical knowledge to troubleshoot hardware, software, and connectivity issues.
Be capable of installing, configuring, and upgrading desktop computers, laptops, and peripheral devices.
Understand the process for deploying devices to new joiners and collecting devices from resigned staff.
Maintain accurate records related to IT assets and service requests.
Be knowledgeable about routine maintenance, system updates, and security patching on end user devices.
Have the ability to educate users on hardware and software best practices.
Work collaboratively with ICT team members to escalate and resolve technical issues.
Ensure compliance with information security management system (ISMS) policies and data security protocols.
Quick Info
Company
Fuji Xerox Malaysia Sdn Bhd
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Technical Support
Hardware Troubleshooting
Software Support
Device Installation And Configuration
IT Asset Management
User Education And Training
Team Collaboration
Information Security Compliance
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