Senior Exec I, Inside Sales – Fuji Xerox Malaysia Sdn Bhd

The Senior Exec I, Inside Sales role involves providing technical support to end-users by troubleshooting hardware, software, and connectivity issues. The position includes installing and upgrading computers and peripherals, performing maintenance and system updates, and ensuring compliance with data security policies while collaborating with ICT teams and supporting users.

The Senior Exec I, Inside Sales role involves providing timely and effective technical support to end-users onsite. This includes troubleshooting hardware, software, and connectivity issues, installing and upgrading desktop computers, laptops, and peripheral devices, as well as deploying and collecting devices from staff. The role requires performing routine maintenance, system updates, and security patches to ensure optimal device performance and security compliance. Additionally, the position involves assisting employees with software installations and providing application support, maintaining accurate IT asset and service records, educating users on best practices, collaborating with ICT teams to resolve complex issues, ensuring compliance with ISMS policies, and maintaining professional communication throughout issue resolution.