Senior Executive, Continuous Improvement – AirAsia
Role Summary
The Senior Executive, Continuous Improvement is responsible for identifying and addressing inefficiencies within operational processes. This role plays a crucial part in optimizing departmental and business functions while ensuring compliance with established standards.
Job Description
In this role, you will engage in day-to-day activities focused on enhancing operational efficiency and ensuring adherence to quality assurance standards. You will collaborate with various stakeholders to analyze workflows and implement improvement strategies.
Key Responsibilities:
- Update and identify inefficiencies within operational processes.
- Ensure compliance with Group Risk and Group Operational Quality Assurance standards.
- Manage and maintain standard operating procedures.
- Analyze workflows to identify areas for improvement.
- Assist in the development and implementation of strategies to enhance operational efficiency.
- Collaborate with stakeholders at all levels to facilitate process improvements.
- Work independently with minimal supervision while managing time effectively.
Job Requirements
Holder of a Diploma or Bachelor's Degree.
Previous customer service experience is preferred.
Proven experience in process handling/improvement or similar roles.
Strong analytical skills with the ability to collect and analyze significant information.
Effective communication and interpersonal skills.
Quick Info
Company
AirAsia
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
Click to submit your application
Required Skills
Analytical Skills
Process Improvement
Communication
Organizational Skills
Time Management
Team Collaboration
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances