Senior Executive - One Hub Reservation Centre at Resorts World Genting - Kuala Lumpur

The Senior Executive - One Hub Reservation Centre is responsible for supporting the efficient operation of the call centre. This role plays a crucial part in executing business strategies to enhance customer acquisition, service quality, and retention.

In this role, you will oversee daily operations within the call centre, ensuring a productive and professional work environment. You will maintain operational excellence and provide supervisory support to your team.

Key Responsibilities:

• Support the efficient operation of the call centre.
• Execute business strategies to enhance customer acquisition.
• Ensure consistent service quality and customer retention.
• Maintain operational excellence in daily activities.
• Provide supervisory support to team members.
• Foster a productive and professional work environment.
• Manage diverse customer interactions professionally.
• Prioritize responsibilities and meet deadlines in a fast-paced environment.