Senior Executive – Resorts World Genting
Role Summary
The Senior Executive - One Hub Reservation Centre is responsible for supporting the efficient operation of the call centre. This role plays a crucial part in executing business strategies to enhance customer acquisition, service quality, and retention.
Job Description
In this role, you will oversee daily operations within the call centre, ensuring a productive and professional work environment. You will maintain operational excellence and provide supervisory support to your team.
Key Responsibilities:
- Support the efficient operation of the call centre.
- Execute business strategies to enhance customer acquisition.
- Ensure consistent service quality and customer retention.
- Maintain operational excellence in daily activities.
- Provide supervisory support to team members.
- Foster a productive and professional work environment.
- Manage diverse customer interactions professionally.
- Prioritize responsibilities and meet deadlines in a fast-paced environment.
Job Requirements
Minimum Diploma or Degree in a relevant discipline.
At least 3 years of experience in business operations.
Minimum of 2 years in a supervisory capacity.
Excellent command of written and spoken English; proficiency in Mandarin is an advantage.
Strong customer service orientation.
Proven stakeholder management abilities.
Meticulous, results-oriented, and proactive in problem-solving.
Quick Info
Company
Resorts World Genting
Location
Kuala Lumpur
Salary
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Skills Required
8 skills
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Required Skills
Customer Service
Communication
Multitasking
Analytical Skills
Interpersonal Skills
Presentation Skills
Planning
Organizational Skills
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