Senior Executive – Resorts World Genting
Resorts World Genting
Hospitality
Role Summary
The Senior Executive role at Genting Malaysia's call centre involves supporting the operation of the One Hub Reservation Centre and contributing to business strategies aimed at improving customer acquisition, service quality, and retention. The position requires maintaining operational standards and providing supervisory support to ensure a professional and efficient work environment.
Job Description
The Senior Executive - One Hub Reservation Centre supports the efficient operation of the call centre and helps execute business strategies to enhance customer acquisition, service quality, and retention. This role involves maintaining operational excellence, ensuring consistent service, and providing supervisory support to foster a productive and professional work environment.
Job Requirements
Minimum Diploma or Degree in a relevant discipline with at least 3 years of experience in business operations, including a minimum of 2 years in a supervisory capacity.
Excellent command of written and spoken English; proficiency in Mandarin will be an added advantage.
Demonstrated ability to multitask, prioritise responsibilities, and meet deadlines in a fast-paced environment.
Strong customer service orientation with the ability to manage diverse customer interactions professionally.
Excellent interpersonal, analytical, and presentation skills.
Proven stakeholder management abilities and strong communication skills.
Strong planning, organisational, and execution competencies with a focus on meeting performance objectives.
Meticulous, results-oriented, proactive, and innovative in problem-solving.
Well-groomed and professional
Quick Info
Company
Resorts World Genting
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Customer Service
Business Operations
Team Supervision
Stakeholder Management
Communication
Organizational Skills
Problem Solving
Multitasking
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