Senior L3 Support Engineer (SWIFT App) PRO – Accenture Malaysia
Role Summary
The Senior L3 Support Engineer (SWIFT App) PRO is responsible for providing high-level production support and maintenance for SWIFT applications. This role operates within a secure, high-compliance, 24/7 mission-critical financial environment, ensuring seamless operations and compliance with security policies.
Job Description
In this role, you will engage in day-to-day incident resolution and root cause analysis for SWIFT applications, collaborating with various teams to maintain system integrity. You will work in a dynamic environment that demands high availability and adherence to stringent security protocols.
Key Responsibilities:
- Provide Level 3 production support for SWIFT applications (AMH/AMG/SAG).
- Resolve incidents and perform root cause analysis to prevent future occurrences.
- Manage the environment to ensure compliance with security policies.
- Collaborate with infrastructure, security, and development teams for effective solutions.
- Monitor system performance and implement disaster recovery procedures.
- Maintain detailed documentation of system configurations and incident resolutions.
- Ensure adherence to financial message formats such as MTxxx and ISO20022.
Job Requirements
Experience in Level 3 support for SWIFT applications (AMH/AMG/SAG).
Experience working in a 24/7 mission-critical financial environment.
Knowledge of Oracle Database.
Familiarity with security policies including encryption and multi-factor authentication.
Strong analytical and problem-solving skills.
Excellent communication and collaboration abilities.
Quick Info
Company
Accenture Malaysia
Location
Selangor
Salary
—
Skills Required
8 skills
Click to submit your application
Required Skills
SWIFT Applications
Oracle Database
Incident Resolution
Root Cause Analysis
System Monitoring
Documentation
Collaboration
Security Compliance
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