Senior Process Executive – Cognizant Malaysia

The Senior Process Executive – Individual and Group Policy Administration is responsible for maintaining accurate and up-to-date individual customer records. This role plays a crucial part in ensuring efficient policy administration tasks are processed in compliance with internal standards.

In this role, you will engage in day-to-day activities that involve reviewing documentation, updating logs, and inputting data while coordinating with senior staff. You will work in a fast-paced environment that requires multitasking and effective communication.

Key Responsibilities:

• Maintain accurate and up-to-date individual customer records.
• Process policy administration tasks in compliance with internal standards.
• Review documentation for completeness and accuracy.
• Update logs and input data efficiently.
• Coordinate with senior staff to resolve discrepancies.
• Ensure smooth processing of policy-related tasks.
• Provide excellent service to customers and stakeholders.