Senior Processor Executive / Team Lead (Insurance – Cognizant Malaysia

The Senior Processor Executive / Team Lead (Insurance - Provider Relations) - Cantonese is responsible for overseeing provider relations and ensuring compliance with contractual obligations. This role involves managing a team and providing administrative support to enhance the efficiency of healthcare provider interactions.

In this role, you will handle inquiries from network providers regarding card acceptance, pre-authorization, outstanding claim status, and contractual reviews. You will also provide administrative support, including report generation and system maintenance, while supervising the day-to-day activities of your team.

Key Responsibilities:

• Manage inquiries from network providers regarding card acceptance and claims.
• Oversee and supervise the daily activities of team members.
• Ensure compliance with contractual obligations and administrative support.
• Generate reports and maintain system updates.
• Check claim statuses and provide timely feedback to providers.
• Conduct training and development for team members.
• Identify areas for continuous improvement in processes and service delivery.