Service Business Manager – JOS
Role Summary
The Service Business Manager is responsible for overseeing the service operations and ensuring customer satisfaction. This role involves collaborating with various teams to enhance service delivery and drive business growth.
Job Description
In this role, the Service Business Manager will manage daily operations, coordinate with service teams, and ensure that customer needs are met efficiently. The position requires strong leadership skills and the ability to work in a dynamic environment with a focus on continuous improvement.
Key Responsibilities:
- Lead service operations to ensure high-quality customer support.
- Monitor service performance metrics and implement improvements.
- Coordinate with cross-functional teams to enhance service delivery.
- Develop and maintain strong relationships with clients.
- Analyze customer feedback to identify areas for improvement.
- Train and mentor team members to enhance their skills.
- Prepare reports on service performance and present findings to management.
Job Requirements
Bachelor's degree in Business Administration or related field.
Minimum 3 years of experience in service management.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proficiency in English, both written and spoken.
Ability to analyze data and make informed decisions.
Quick Info
Company
JOS
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Leadership
Customer Service
Data Analysis
Communication
Team Management
Problem Solving
Relationship Building
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